Users of QualityNet Jira and Confluence may have their sessions briefly disconnected on Tuesday, July 2, 2024, between 8:00 PM ET and 9:00 PM ET while the team completes a certificate renewal.  If you have questions or concerns, please reach out to us in Slack at #help-atlassian.



ESS Program User Feedback

The CMS Enterprise Shared Services (ESS) Program, which supports the CCSQ community and QualityNet IT Services, is looking for user feedback about our tools and shared services.


These tools and shared services include HARP, Slack, Jira, Github, and Zscaler. 

Your responses will help us identify areas of improvement.

On Thursday, June 27, the CCSQ HCD Community of Practice asked HCD, UX and Design System panelists to discuss the challenges impacting design, the opportunities it presents, and future pathways for the many Application Development Organizations (ADOs) that deliver consumer-facing products and services for CMS.
Our panelists included:

  • Jeremiah Adkins – Principal Design Lead & Senior UX Manager, iQIES
  • Sharon Chong – UX Designer, ESS
  • Arthur Green – HCD/UX Lead, CCSQ Service Now
  • Shannon Hu - UX Designer, ESS
  • Lesley Humphreys – Director of HCD, Bellese Technologies
  • Melissa Liupaeter - Visual Design Lead, DWE, CMS


The session recording and resources are now available for viewing in case you missed the session, or just want to watch it again.
Access Session Materials Now HCD_logo_NEW 




This section provides information on commonly needed resources available to the entire community .



Visitors must log into QualityNet Confluence to access


Visitors must log into QualityNet Confluence to access


Visitors must log into QualityNet Confluence to access

Visitors must log into QualityNet Confluence to access



Visitors must log into QualityNet Confluence to access


Visitors must log into QualityNet Confluence to access


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