Register for QualityNet Slack hands-on, interactive training sessions at ESS Tools University. Trainings include Slack 101 Essentials, Slack Huddles, and Slack Workflows.

Slack Basic Navigation Map

Click to download and help you navigate through Slack. Learn even more when you visit our Resources tab. 


Do NOT Access QualityNet Resources from Outside the U.S.

This notice is a reminder that contractual requirements and security policy prohibit this QualityNet Slack and other QualityNet Resources access from outside the U.S.

When access from outside the U.S. is detected, the user’s HARP roles will be removed (i.e., access will be disabled) until the investigation is complete and the user returns to the U.S.

It is recommended that you remove the Slack app from your phone if you are traveling abroad and reinstall it after you return to the U.S. If this is not feasible, you must log out of CCSQ Slack before you leave the U.S. and do not log in again until you return. Take these steps to ensure you are logged out from all devices:

  1. From your desktop, navigate to your Account settings by following this link:
  2. Click Sign out all other sessions and follow the prompts.

Thank you for your attention and cooperation. If you have any questions, please reach out to your CMS Information System Security Officer (ISSO) or Contracting Officer’s Representative (COR).

Please note that Slack is neither a System of Record nor approved for sensitive information. What does this mean for you?

  • You should not expect posts or documents shared in this workspace to be backed up.
  • You should not share Personally Identifiable Information (PII) or Protected Health Information (PHI) in Slack.
  • Public channels, and media posted to those channels, are visible to all users. Sensitive data and media cannot be shared in these channels.

Please note that Slack is for professional use only.  What does this mean for you?

  • You should not post harassing, offensive, or inappropriate messages related to race, color, religion, national origin, sex (including pregnancy, sexual orientation, and gender identity and expression), age, disability (physical or mental), genetic information, retaliation, veteran status, parental status, political affiliation, physical appearance, body size, or any other characteristic covered by the Agency's EEO and anti-harassment policies in Slack.
  • You should use Slack to collaborate on business goals and to build community aligned with CMS' culture initiatives. All the guidance above applies to business and social use and should guide an individual's behavior with colleagues on this platform.
  • You should adhere to the HHS Rules of Behavior when using Slack.

Questions? Contact
For more information: (Confluence Link)

All the best,
The QualityNet Slack Team

Questions? Contact the QualityNet Service Center at:

Phone: (866) 288-8914 (TRS:711)

Slack: #help-service-center-sos


Hours of Operation: 24/7

Need Help ?
  • ServiceNow Service Portal: Intended only for CMS employees and contractors. The portal provides self-service options for internal customers to report Security Incidents, submit Service Requests for tools or services offered to the internal QualityNet community, report an Incident, provide Approvals, or access internal Knowledge Base articles. The portal enables internal customers to track the status of tickets and requires a login.

Add members to your direct messages!  This means that any existing direct message (DM) between you and other QualityNet Slack members gives you the ability to loop in others even after the conversation has already begun. 

Select What’s Visible

Don’t want them to see some of the previous conversation?  No problem!   When you add people to a DM, messages and files will be visible to new members based on the conversation history you choose to include.  You have the option of selecting whether they can see all or part of past conversations. 


1. Click the name(s) in the conversation header.

2. Click Add people to this conversation.

3. Type the name of the person you'd like to add, then select them from the list and click Next.  You can include up to 9 people in a direct message.

4. Select an option to Include conversation history.

5. Click Done and select Confirm when you're ready.

A New DM Is Created

The conversation history you choose to include is moved to a new group DM that includes the new members.  Members of the DM will now be notified automatically with a message posted to the relevant conversations.

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