Users of QualityNet Jira and Confluence may have their sessions briefly disconnected on Tuesday, July 2, 2024, between 8:00 PM ET and 9:00 PM ET while the team completes a certificate renewal.  If you have questions or concerns, please reach out to us in Slack at #help-atlassian.


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  • ServiceNow Service Portal: Intended only for CMS employees and contractors. The portal provides self-service options for internal customers to report Security Incidents, submit Service Requests for tools or services offered to the internal QualityNet community, report an Incident, provide Approvals, or access internal Knowledge Base articles. The portal enables internal customers to track the status of tickets and requires a login. https://cmsqualitysupport.servicenowservices.com/sp_ess
  • Service Center: For any PRS 2.0 related questions or questions relating to content on the QualityNet website, Please contact the HCQIS Services and Operations Support Team.

Phone: (866) 288-8914 (TRS:711)

Slack: #help-service-center-sos

Email: ServiceCenterSOS@cms.hhs.gov

Hours of Operation: 24/7

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