QualityNet Jira and QualityNet Confluence will be briefly unavailable on Wednesday, June 26, 2024, between 8:00 PM ET and 9:00 PM ET while the team performs required system updates.  If you have questions or concerns, please reach out to us in Slack at #help-atlassian.


What is a QualityNet IT Service?

Several new products were rolled out to support the CCSQ Community within the past year. Those combined with several legacy products that already supported the CCSQ Community comprise the suite of offerings now known as the QualityNet IT Services.

For more information about any of the QualityNet IT Services, click below on the service of interest.


Data Services

Data & Analytics Portal
The Centralized Data Repository (CDR) and the CCSQ Data & Analytics tools and services:

  • The CDR offers convenient, secure, and timelier access to CCSQ Quality data, as well as access to claims data sourced from CMS systems of record.

  • Analytics tools such as SAS Viya, Databricks and QuickSight provide high-performance, in-memory analytics in an open, cloud-enabled, run-time environments

CCSQ QuickSight

File Management Tools

Unified File Management (UFM)
A single system that automates and secures file transfers using a centralized enterprise-level approach.  UFM is a comprehensive solution that will manage file transfer, file sharing, secure FTP, and automation needs through a single interface. 

Identity Management Tools

HCQIS Access, Roles, and Profile (HARP)
A secure identity management portal provided by CMS. A HARP account provides a user ID and password that can be used to sign into many CMS applications. HARP fulfills a need to provide a consolidated CCSQ tool for identity management for all programs, with a heavy focus on Human-Centered Design for the end user and security requirements for the programs.

Collaboration Tools

CCSQ ServiceNow
A software platform which supports our CCSQ help desk incident and case management.

QualityNet Atlassian
A collection of collaboration and planning services available to CMS, CMS contractors, and CMS stakeholders. The Atlassian Suite includes the following tools:

  • Jira is a work management system designed around the way software development and Agile teams do work, which provides the ability for individuals and teams to create, manage, and track tasks.
  • Confluence is a group collaboration and content management tool that provides content spaces with blog and repository functionality.

QualityNet Jira Service Management (JSM) (Login is required to access this page)
A product on the Jira platform that allows teams to easily receive, track, manage, and resolve requests from their customers. Customers send requests using a customizable Help Center. JSM makes it easier to categorize intake requests by organizing and prioritizing them in a single place, keeping the team on track with goals (or service-level agreements).

QualityNet Lucid

A toolset that enables users to plan and visualize collectively and virtually. Lucidspark and Lucidchart are available to CMS, CMS contractors, and CMS stakeholders. 
  • Lucidchart is a web-based collaborative diagramming application that allows you to create and share technical diagrams.
  • Lucidspark is a virtual whiteboarding tool. With Lucidspark’s intuitive canvas, your team can collect and organize ideas — then turn them into action.

QualityNet Mailer
A mailing list management system to communicate with end-users via email. The system offers notification lists which allows dissemination of information via email to list subscribers and discussion lists which allows list members to participate in email conversations.

QualityNet Portal (QNP)
Provides healthcare quality improvement news, resources and data reporting tools and applications used by healthcare providers and others.

QualityNet PRS 2.0
A repository of demographic information for hospital providers in the Centers for Medicare & Medicaid Services (CMS) System. PRS assists Quality Improvement Organizations (QIOs), QMARS, DARRT, and Program Support Contractors in maintaining CMS Programs and providing hospital information used in Hospital Quality Reporting (HQR) applications.

QualityNet Slack
A digital-based collaboration tool enabling real-time communication between individuals and groups within the CCSQ community.

Enterprise Services

Application Development Tools

Ansible Tower
An agentless Open Source automation engine that can be used to automate software provisioning, configuration management, application deployment, and a host of other IT activities. Ansible Tower is a web-based solution that makes Ansible even easier to use for IT teams of all kinds. It is designed to be the hub for all your automation tasks and to make Ansible more useable in an Enterprise setting.

The Open Source solution used by CCSQ QualityNet to implement Software Configuration Management (SCM).

AWS Cloud
An AWS-based public cloud solution that enables the CCSQ QualityNet program to utilize AWS cloud services in a manner that meets CMS security, architecture, and governance requirements.

CMS Enterprise SNYK

Jenkins (CJE)
An Open Source automation and orchestration engine. Jenkins offers a simple way to help automate the non-human parts of the software development process. Jenkins implements a continuous integration and continuous delivery environment for almost any combination of languages and source code repositories using pipelines, as well as automating other routine development tasks. Cloudbees Jenkins Enterprise (CJE) is a centrally managed Enterprise class version of Jenkins.

New Relic
A Software as a Service (SaaS) offering to monitor resources such as infrastructure, applications, and Amazon Web Service (AWS) endpoints for applications in the CCSQ QualityNet cloud. New Relic is fully integrated with the CCSQ QualityNet single sign on solution and is replacing SteelCentral APM for applications in the CCSQ QualityNet (HCQIS) Cloud. 

Nexus Repository Manager (NXRM)
The repository management solution that is used by CCSQ QualityNet to store and manage whatever libraries and other binary artifacts that the users require.

QualityNet RPA
Is a software technology that makes it easy to build, develop, and manage robots that emulate human interactions with systems and software. This technology is a low code/no code solution to automate repetitive, rule-based tasks easily. This technology provides the ability to build different types of bots:

  • Attended/Shared Attended – run ad hoc by user and requires a Citizen Developer License.
  • Unattended – run on a set frequency and is built and maintained by the Enterprise Shared Services (ESS) RPA Center of Excellence (CoE).

QualityNet Operations Dashboard (QNOD)
QNOD stands for QualityNet Operations Dashboard. QNOD is a single pane of glass into the health of the entire Center for Clinical Standards and Quality (CCSQ) ecosystem. Capabilities include predictive analytics and historical performance. It is the preferred method to share the state of your service with Centers for Medicare and Medicaid Services (CMS) and the rest of the community.

A powerful tool for searching and exploring data. It can help predict, identify, and solve problems related to business, information technology (IT), DevOps, and security in real time.

A modern web-based Test Case Management system developed by Gurock that provides a complete test case management solution to efficiently mange, track and organize software testing efforts.


Zscaler is an alternative to VPN that utilizes a different method of allowing users access to resources within an internal network. It uses tunneling to transmit data between the client and desired resource. This approach eliminates the need to have clients enter into the network directly as is done with VPN. The Zscaler solution is made up of two primary modules;  Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA).

An alternative to a virtual private network (VPN) that uses a unique method of allowing users to access CCSQ QualityNet resources, while remaining connected to contractor network resources. 

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