Zscaler is an alternative to VPN that utilizes a different method of allowing users access to resources within an internal network. It operates on the application layer whereas traditional VPNs operate on the network layer. It uses tunneling to transmit data between the client and desired resource. Zscaler's zero trust remote access service securely connects trusted users to trusted internal applications, without placing remote users on the network as is done with VPN.
The Zscaler solution is made up of two primary modules; Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA).
For requests outside of the initial onboarding process please refer to the Getting Started tab.
The Zscaler Adoption Process
Organizations Seeking Zscaler
If you are a new organization and need access to the QualityNet environment you will require Zscaler. These organizations will be granted access during the ISG contract onboarding process. For more information please contact the Contract Engagement team ISGContractorOnboardingServices@cms.hhs.gov.
For new organizations, Contract Onboarding can assist you through these processes.
If Your Organization Already Has Zscaler and You Are a New User - How to Request?
Zscaler User Guide
Zscaler is a cloud hosted, Enterprise Shared Services (ESS) supported service that is currently available to end users within QualityNet organizations. Zscaler was chosen, piloted and deployed due to its ease of use, tight security and cost feasibility. Zscaler will be the preferred method to access tools and applications residing on the QualityNet network as we retire our legacy VPN connectivity technology.
Starting the Zscaler App in Windows 10
Open the Zscaler App
Some organizations may choose to have Zscaler open automatically when your computer is started or upon a reboot. If the application does not start automatically, do as follows.
1) Click the Windows Start Button.
Figure 1: Windows Start Button in Windows 10 System TraClick the Windows Start Button.
2) To start the application, select Zscaler.
Figure 2: Zscaler App on Windows 10 Menu
Logging into the Zscaler App
Once you launch the application, the Zscaler login screen appears as shown below.
1) Click Login (or press Enter on your keyboard), and you will be directed to the Zscaler HARP Login screen.
Figure 3: Zscaler App on Windows 10 Menu
2) Fill out the HARP login screen.
- Enter your HARP Username (HARP ID).
- Enter your HARP
- Click the Sign In button (or press Enter on your keyboard).
Figure 4: Zscaler HARP Login Screen
3) After Zscaler accepts your entries from the login screen, you will be required to submit a code for the two-factor authentication method that you chose when creating your HARP ID. For this scenario, Short Message Service (SMS) was used. If you have chosen a different two-factor authentication method, your HARP authentication steps may vary. The other two factor authentication choices are: Voice, Google Authenticator, Okta Verify, and Okta Verify Push.
- Click the Send code button to receive your CMS verification
- Enter the CMS verification code you received via your choice of two-factor authentication.
- Click the Verify button (or press Enter on your keyboard).
Figure 5: Authentication Screen
4) Depending upon your Windows 10 settings for alerts, you may see up to three alerts as the Zscaler app is loading.
Figure 6: App Loading Alerts
5) Once you are logged in, the following screen will be displayed.
NOTE: Username = HARP ID + Domain Created for all HCQIS users. The extension @qualnet.org is not an email address.
Figure 7: Zscaler Connectivity Screen
Logging out of the Zscaler App
Use the following steps to log out of the Zscaler app.
1) Click the Right Arrow button on the top right of the Zscaler screen.
Figure 8: Logout Button on Zscaler Screen
2) If you still wish to still log out of the Zscaler app, press the Continue button (or press Enter on your keyboard).
If you do not want to log out press the Cancel button.
Figure 9: Logout Verification Screen
3) If you pressed the Continue button to log out, the screen will change as the application is logging out.
Figure 10: Stopping Service Message
4) Once you are logged out of the Zscaler app, you will return to the Zscaler login screen.
Figure 11: Zscaler Login Screen
Appendix A: Record of Changes
Table 1: Record of Changes
QNET Space refresh
Appendix B: Acronyms
Table 2: Acronyms
Centers for Medicare & Medicaid Services
HCQIS Access Roles & Profile
Health Care Quality Information Systems
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