Users of QualityNet Jira and Confluence may have their sessions briefly disconnected on Tuesday, July 2, 2024, between 8:00 PM ET and 9:00 PM ET while the team completes a certificate renewal.  If you have questions or concerns, please reach out to us in Slack at #help-atlassian.



 

ATLASSIAN TRAINING CLASSES

Register for interactive QualityNet Atlassian training sessions at ESS Tools University

Need Help ?
  • ServiceNow Service Portal: Intended only for CMS employees and contractors. The portal provides self-service options for internal customers to report Security Incidents, submit Service Requests for tools or services offered to the internal QualityNet community, report an Incident, provide Approvals, or access internal Knowledge Base articles. The portal enables internal customers to track the status of tickets and requires a login. https://cmsqualitysupport.servicenowservices.com/sp_ess
  • QualityNet Jira & Confluence Access questions should be directed to the #help-Atlassian Slack channel or HCQIS Services and Operations Support at:

    Phone: (866) 288-8914 (TRS:711)

    Slack: #help-service-center-sos

    Email: ServiceCenterSOS@cms.hhs.gov

    Hours of Operation: 24/7

  • For assistance with HARP, please contact HCQIS Services and Operations Support at:

    Phone: (866) 288-8914 (TRS:711)

    Slack: #help-service-center-sos

    Email: ServiceCenterSOS@cms.hhs.gov

    Hours of Operation: 24/7