QualityNet IT Services

New Relic is a comprehensive observability platform designed to help organizations monitor, troubleshoot, and optimize their software. With real-time insights into application performance, infrastructure, and customer experience, New Relic enables proactive issue resolution and data-driven decision-making in support of the CCSQ QualityNet mission.


What would you like to do?

Before proceeding, ensure you have a HARP, EIDM, or EUA account. If you need an account, please refer to the HARP documentation for detailed instructions.

  1. Log in to https://harp.cms.gov.

  2. Navigate to the Request a Role in HARP page.

  3. On the Select a Program step, select QualityNet-New Relic and click Next.

  4. On the Select an Organization step, select your organization and click Next.

    1. If your organization is not listed, please refer to the Onboard an Organization section of this page or contact us using the #help-devsecops Slack channel.

  5. On the Select Roles page, choose NEW RELIC-USER and click Submit.

  6. Fill out the Request Reason and click Submit again.

Once your organization's security official has approved the request, the New Relic team will provision your user record in New Relic. When that is complete, you should receive a communication from the New Relic team that your access is ready. You can then proceed to the Access New Relic section of this page.

You can find more information about access management and permissions in New Relic on the New Relic - Access Management page.

Please contact us in the #help-devsecops Slack channel if you need assistance.

Before proceeding, ensure you have requested, and been granted, a New Relic role in HARP. Please refer to the Request Access section of this page for detailed instructions.

You can access New Relic using the application tile on your Okta - My Apps home page.

Alternatively, you can log in directly from the New Relic web application:

  1. Navigate to https://one.newrelic.com.
  2. Enter the primary email associated with your HARP account and click Enter.
  3. Once redirected to the CMS IDM auth portal, use your HARP, EIDM, or EUA credentials to log in.

Please contact us in the #help-devsecops Slack channel if you encounter any issues accessing New Relic.

If your organization has yet to adopt New Relic in the CCSQ QualityNet environment, please use the information on their Access to Services page to contact the Contract Onboarding team and start the onboarding process.

If your organization already uses the CCSQ QualityNet New Relic environment and would like assistance onboarding additional projects or applications, please contact the New Relic team using the #help-devsecops Slack channel.


Resources

FAQ

New Relic is available to all ADOs who support a CMS application.

Each organization will be able to use all features within New Relic which  include monitoring, troubleshooting, setting up, and receiving alerts as well as using and creating dashboards. Your organization may decide to use a subset of these features.

For new applications, review Getting Started tab above.

Yes. Your New Relic account will be pre-configured to send New Relic data to Splunk.

No. The current alert template contains sensitive data that cannot be sent to corporate email. Until the template is updated, accounts will be audited for adherence. The approved methods for receiving notifications are:

  • Slack (It is recommended to use a dedicated Slack team channel for alert notifications)
  • ServiceNow

Yes. This functionality will be pre-configured for each AWS account.

Yes. This feature is helpful for testing and finding issues with your software's business critical functionality before real users do.

Yes. There are two android and iPhone apps available in the respective app stores. One is for New Relic insights only and the other one is for monitoring.



Security Guidelines
  • Refer to the Security page for the QualityNet CFE Data Management Policy and QualityNet Rules of Behavior
  • Ensure data is sent to an approved source (Slack, Jira, Splunk).
  • Ensure no PHI/PII data is sent to sources other than the approved one.
  • Ensure no sensitive data is sent to corporate email.
  • Ensure no incident alerts are sent to any public page or channel and limit the information to only the intended audience;
  • Ensure no sensitive data is sent to another tool in a manner that violates the terms of that tool.

Need Help?

Please contact one of the following:

  • CCSQ Service Center: For technical assistance with any account related issues, please contact the Service Center at:
    Phone: (866) 288-8914 (TRS:711)
    Slack: #help-service-center-sos
    Email: ServiceCenterSOS@cms.hhs.gov
    Hours of Operation: 24/7




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