CCSQ HCD Training

The Human-Centered Design Center of Excellence works closely with CCSQ and ISG to guide, support, and foster the adoption and maturation of human-centered design practices. To achieve this, they empower CMS stakeholders to innovate by providing consumer-first research and design thinking strategies and solutions. The team offers training for everyone in the Center, both federal employees and contractor partners.

Upcoming Training & Events

What	When	Where	Who Should Attend
Office Hours	Thursday, October 17; 12:00pm - 12:45pm ET	time Join Zoom Call	All
World Usability Day	Thursday, November 14; 8:00pm - 4:30pm ET	time Join Zoom Call	All
HCD 101 Introduction to Human-Centered Design	Tuesday, November 19-20; 10:00am - 3:00pm ET	Register on Zoom	All
Office Hours	Thursday, November 21; 12:00pm - 12:45pm ET	time Join Zoom Call	All

Training Courses

An Introduction to Human-Centered Design

Discover Human-Centered Design (HCD) at CMS. Learn the six-step process through hands-on workshops.

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Personas: Gain Empathy for Improved Ideation and Implementation

Unlock creativity with personas. Drive empathy and ideation for better customer experiences.

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Optimizing Usability with Site Analytics

Refine products iteratively with site analytics. Elevate design and functionality for enhanced customer satisfaction.

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Customer Empathy Through Journey Mapping

Visualize customer experiences with journey maps. Enhance empathy and drive impactful change with this HCD tool.

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Survey Design Best Practices

Learn survey design basics. Gain insights and avoid pitfalls for meaningful results.

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UX & Agile for Software Development

Discover synergy between design & development. Achieve balance with lean, agile & HCD.

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Persona-Driven Backlog Prioritization

Prioritize customer value with Kano Method. Learn unbiased backlog techniques for optimal results.

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Leading a Mature HCD Practice

Become an HCD change agent. Learn to champion customer-centricity and drive meaningful transformation.

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Group-Based Training

Can't make an upcoming training or wish we could offer something specifically for your team? Look no further! We can tailor learning for teams. Our custom plans and group trainings foster mutual understanding and collaborative HCD application. Let's chat. Reach out to us today!

Testimonials

"The speakers were entertaining and very knowledgeable. They made the training fun."

"The breakout rooms were very beneficial. It helped reinforce the concepts that were being presented."

"The exercises were thought-provoking and easy to apply in day-to-day work tasks."

"I enjoyed the activities that gave us an opportunity to pilot some of the strategies we were learning."

"The exercises were thought-provoking and easy to apply in day-to-day work tasks."

Foundational Learning Path

Although the CCSQ Centers of Excellence offers a broad catalog of short and long-form trainings on lean, agile, and human-centered design topics of interest, CCSQ recommends taking the following core courses so that all employees and contractor-partners gain greater alignment by putting into practice the key principles of these philosophies:

• Agility Foundations (All CCSQ)

• Introduction to Human-Centered Design (All CCSQ)

• UX & Agile for Software Development (ISG Only)