Page tree

CCSQ HCD Training

The Human-Centered Design Center of Excellence works closely with CCSQ and ISG to guide, support, and foster the adoption and maturation of human-centered design practices. To achieve this, they empower CMS stakeholders to innovate by providing consumer-first research and design thinking strategies and solutions. The team offers training for everyone in the Center, both federal employees and contractor partners.

Upcoming Training



Who Should Attend
Office Hours

June 20, 2024, 12:00pm - 12:45pm EST

Introduction to Human-Centered Design

July 9-10, 2024,10:00am - 3:00pm EST

Office Hours

July 18, 2024, 12:00pm - 12:45pm EST


Training Courses

An Introduction to Human-Centered Design

Discover Human-Centered Design (HCD) at CMS. Learn the six-step process through hands-on workshops.

view Learn More

Personas: Gain Empathy for Improved Ideation and Implementation

Unlock creativity with personas. Drive empathy and ideation for better customer experiences.

view Learn more

Customer Empathy Through Journey Mapping

Visualize customer experiences with journey maps. Enhance empathy and drive impactful change with this HCD tool.


view Learn more

Survey Design Best Practices

Learn survey design basics. Gain insights and avoid pitfalls for meaningful results.

view Learn more

Persona-Driven Backlog Prioritization

Prioritize customer value with Kano Method. Learn unbiased backlog techniques for optimal results.

view Learn more

Leading a Mature HCD Practice

Become an HCD change agent. Learn to champion customer-centricity and drive meaningful transformation.

view Learn more

  • "The speakers were entertaining and very knowledgeable. They made the training fun."
  • "The breakout rooms were very beneficial. It helped reinforce the concepts that were being presented."
  • "The exercises were thought-provoking and easy to apply in day-to-day work tasks."
  • "I enjoyed the activities that gave us an opportunity to pilot some of the strategies we were learning."
  • "The exercises were thought-provoking and easy to apply in day-to-day work tasks."

Foundational Learning Path

Although the CCSQ Centers of Excellence offers a broad catalog of short and long-form trainings on lean, agile, and human-centered design topics of interest, CCSQ recommends taking the following core courses so that all employees and contractor-partners gain greater alignment by putting into practice the key principles of these philosophies:

  Agility Foundations (All CCSQ)

  Introduction to Human-Centered Design (All CCSQ)

  UX & Agile for Software Development (ISG Only) 

Connect with Us!


QualityNet Slack#hcd-share and #help-hcd

Email Lists: Sign up at 

General CoE News: "CCSQ HCD CoE News" 

Community of Practice Emails: "CCSQ HCD-CoP Notify"

  • No labels