Human-Centered Design

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Persona-Driven Backlog Prioritization

Overview

The art and science of determining what to build, and when, is often a convoluted process driven by business viability and technical feasibility. But what if prioritization could include what provides the greatest value to our customers?

Learning Objectives

Attendees will understand the Kano Method and other techniques for prioritizing backlogs that eliminates stakeholder bias, offers guidance for research planning that provides the best customer value, while supporting effective decision-making through the lens of customer data.

Details

 Contact us at HCD@cms.hhs.gov for questions about the training.

Who Will Benefit?


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TECHNOLOGIST



man with light hair thinking

LEADERSHIP



Certificate for This Course

To earn a Certificate of Completion from CCSQ’s Human-Centered Design Center of Excellence, participants must complete the full duration of the training course and will receive a dated and verified Electronic Certificate (PDF). Certificates are sent to your email within two weeks of completion. Once you have earned your certificate, list it on your resume and LinkedIn profile under ‘Education’.

Duration of learning: 8 hours / 480 mins

Earn your CCSQ HCD certification today and registrar for upcoming training courses.


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Testimonials
  • "The speakers were entertaining and very knowledgeable. They made the training fun."
  • "The breakout rooms were very beneficial. It helped reinforce the concepts that were being presented."
  • "The exercises were thought-provoking and easy to apply in day-to-day work tasks."
  • "I enjoyed the activities that gave us an opportunity to pilot some of the strategies we were learning."
  • "The exercises were thought-provoking and easy to apply in day-to-day work tasks."


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