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An Introduction to HCD for CCSQ 

Human-Centered Design (HCD) is the process we use to understand the people for whom we are writing policies and creating programs and services for at CMS. The successful practice of HCD means we are meeting the mission of CMS: "to ensure that the voices and needs of the populations we represent are present as the agency is developing, implementing, and evaluating its programs and policies." HCD is part of ISG's mission, but it can be applied to any type of work at CCSQ, including products, services, and even policy.Following the six-step HCD process that we use at CMS, the training workshop will introduce you to HCD and reinforce knowledge with activity-based group learning.

  • Duration: 8 hours

  • Level: Introductory 

  • Class type: Remote

  • Objectives: After attending the remote training, attendees will have an introductory understanding of HCD and some basic HCD methods/activities that can be applied to their role at CCSQ.

Upcoming Sessions:


Contact us at HCD@cms.hhs.gov for questions about the training.


"Instructor fostered an environment of congeniality and learning where any question was welcome. Interesting subject and instructor anecdotes."

"I really enjoyed the activities because it gave us the opportunity to apply what we learned and conceptualize the information."

View more testimonials.


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