ISG Playbook
APIs
LACE Foundations Training:
LACE Training provides foundational learning in a fun and engaging way, covering Agile and key roles in Scrum: Technical Team, Scrum Master, and Product Owner.
LACE Explained Training:
The LACE Explained trainings are short and highly focused training session to provide a deeper look at activities and practices at the team, program and organization level.
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What is the impact of LACE Training on the CCSQ Community? Click to find out!
Scaled Agile (SAFe): Courses with SAFe 6.0
Take your career to the next level with certified SAFe Trainings.
All SAFe Courses include exam eligibility, SAFe community membership, exam preparation materials, practice tests, and include exam fees.
For each SAFe training, the LACE facilitates Study Halls for attendees to help prepare for certification exams.
LACE Foundations: Agility
What is Agile? What are the foundational principles? Learn about Scrum, Kanban, and SAFe, as well as how the core principles of Agile are applied to digital product development.
In this course, you will gain an understanding of:
- Agile Values and Principles
- Social Contracts – The Glue of Agile
- Key Agile Roles
- Scrum Overview
- Agile Requirements
- Visualizing Work
- Writing User Stories
- Estimation and Planning
Who should attend:
Anyone who is interested in the learning about the history and basics of Agility.
Duration: 2 Days, 10 AM - 4 PM
- Level: Introductory
- Catalog Number: F-100
Learning Path(s):
Foundational Learning Path, Agility Generalist
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LACE Foundations: Product Ownership
While the role and responsibilities of the Product Owner can be described simply enough, very little is said about the day-to-day practice of those fulfilling the role. If you are a new Product Owner, you may be wrestling with competing demands for time and information from your team and stakeholders. Or perhaps you have been a Product Owner for a while. If so, are you working long hours trying to keep up with the work? Either way, join us to learn the tools to help maximize your potential.
This workshop will teach you how to handle the complex responsibilities of a great Product Owner including: how to manage and prioritize product backlogs utilizing business value and other industry prioritization methods, plan releases, track progress, estimate business value, drive a Sprint Review, effectively prepare and participate in Sprint Planning and learn how to scale Scrum projects. Leave with the skills and renewed excitement to generate business value and fully leverage your Scrum team.
In this course, you will gain an understanding of:
- Why Agile?
- What is Agile?
- Social Contracts – The “Force” of Agile
- Scrum
- Key Agile Roles
- Product Owners and SAFe
- Agile Requirements
- Backlog Management
- Leading the conversation
- Transparency and Reporting
Who should attend:
The Foundations of Product Ownership course is suitable for existing Product Owners, Scrum Masters, Agile Coaches, Team Leaders, Portfolio Managers, Program Managers and those working with Products.
- Duration: 2 Days, 10 AM - 4 PM
- Level: Introductory
- Suggested Prerequisites: Foundations of Agility
- Catalog Number: P-100
Learning Path(s):
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LACE Foundations: Scrum Mastery
No matter how long you have been practicing Scrum, Foundations of Scrum Mastery is the next few pieces of the puzzle. It is a true immersion into the world of a Scrum Master in a SAFe environment. We will explore facilitation, teaching, modeling, and coaching to drive measurable results. We take the time to utilize techniques that help the Delivery Team, Product Owner, and the organization succeed.
The class is full of real-world examples from the participants’ experiences and coaches through practical tools and techniques that can be implemented immediately at your workplace. The course is a deep dive with hands-on activities and exercises to demonstrate key concepts.
In this course, you will gain an understanding of:
- Why we do Agile
- Agile Principles
- Agile Social Contracts
- Key Roles of Scrum
- Scrum Ceremonies
- Agile Estimation
- Key Agile Metrics
Who should attend:
The Foundations of Scrum Mastery course is suitable for existing Scrum Masters, Agile Coaches, Team Leaders, Project Managers, and others assuming the role of an Agile Team facilitator.
- Duration: 2 Days, 10 AM - 4 PM
- Level: Introductory
- Suggested Prerequisites: Foundations of Agility
- Catalog Number: C-100
Learning Path(s):
Agile Facilitation and Coaching
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LACE Explained: Agile for Non-Technical Teams
What is Business Agility? How can a business be Agile? In this foundational course we will explore concepts from the world of Agile software development and examine how they are being applied to a multitude of disciples, and learners will work together to identify processes issues that Agile methodologies and practices can mitigate.
In this course, you will gain an understanding of:
- Business Agility Best Practices
- The benefits of adopting Business Agility
- Applying Agile Practices for Business Teams
- Business Agility implementation within CMS
Who should attend:
Anyone who is interested in the Business Agility buzzword. Business teams who are interested in the adoption of agility practices.
- Duration: 2 Hours
- Level: Introductory
- Suggested Prerequisites: Foundations of Agility
- Catalog Number: B-102
Learning Path(s):
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LACE Explained: CCSQ LACE Dashboards
Understanding Agility Metrics:
The CCSQ LACE dashboard is available for all Scrum and Kanban teams within CCSQ. For those unfamiliar with Agility Metrics, this short session will include a walkthrough of the team dashboard, an overview of each dashboard element, and how to set up the dashboards.
This session will also help learners interpret and understand the stories the dashboard elements tell, and how to leverage the dashboards to ask the right questions to help accelerate the maturity, health, and speed of delivery of your programs.
Who should attend:
Program Leaders, Product Managers, Scrum Masters, and anyone else with a vested interest in elevating team performance.
- Duration: 1 Hour
- Level: Introductory
- Catalog Number: F-107
Learning Path(s):
Does your program use Jira Portfolio?
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LACE Explained: DevOps
Have you ever wondered what people are talking about when DevOps comes up? You know the buzzwords: Continuous integration, CI/CD pipeline, automated deployments, etc. The DevOps explained session is an overview of attributes, benefits, and practices of the culture of DevOps, and will help you understand participate in conversations with teams and stakeholders about DevOps.
In this course, you will gain an understanding of:
- What is DevOps
- Continuous Integration/Continuous Deployment (CI/CD)
- The DevOps Process
- DevOps Practices and Technologies
- The Evolution of IT Services
- Leveraging DevOps for Organizational Improvement
Who should attend:
The DevOps Explained session is appropriate for anyone who wants to know what DevOps actually is, understand the practices and its impact on software quality, and how it is one of the critical skill sets of software agility.
- Duration: 2 hours
- Level: Introductory
- Catalog Number: C-104
Learning Path(s):
Agility Generalist, Technical Agility
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LACE Explained: Work Estimation
What is a large? What is a 5?
You may have heard, or experienced, these types of estimates given to backlog items. What do they mean? Who decides what the result is? What does estimating work mean? Who estimates?
All of these questions, and more, will be answered when you attend the LACE Explained: Estimating Work training.
In this course, you will gain an understanding of:
- The science of estimation
- Imprecise estimation
- How estimates drive delivery plans
Who should attend:
Team Members, Product Owners, Scrum Masters, Product Managers, and just about everyone that is involved with creating products and services in CCSQ.
- Duration: 2 hours
- Level: Introductory
- Catalog Number: C-101
Learning Path(s):
Agility Generalist, Scrum Master/Coaching, Technical Agility, Business Agility
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LACE Explained: Kanban
What is Kanban? What are the rules? Where did it come from? What is the difference between an agile team being a Kanban team and an agile team using a Kanban? Unravel these mysteries and more in the LACE Kanban Explained 2 hour session.
In this course, you will gain an understanding of:
- The Fundamental Rules of the Kanban Board
- How can Kanban identify and reduce waste
- How Kanban teams operate
- Design and Implement a Kanban board
- Kanban Metrics
Who Should Attend:
Scrum Masters, Program Leaders, or anyone using a Kanban for personal or professional use who wants to use a Kanban board to increase throughput and tune their process.
- Duration: 2 hours
- Level: Introductory
- Catalog Number: C-102
Learning Path(s):
Agility Generalist, Scrum Master/Coaching, Technical Agility, Business Agility
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LACE Explained: Inspect and Adapt
Agile Teams highly regard the scrum Retrospective meeting, understanding it's the key to continuous improvement. How do we realize the Agile Continuous Improvement Principle at the program and organizational level? Attend this class to dive into the details, roles and responsibilities, and activities of the Inspect and Adapt Workshop.
In this course, you will gain an understanding of:
- The value and purpose of the I&A Workshop
- The core modules of the workshop
- Identifying and refining systemic issues that impeding ART performance
- Simulate a problem-solving workshop
Who should attend:
Any member of the ART or that wants to see their program embrace continuous improvement.
- Duration: 2 hours
- Level: Intermediate
- Catalog Number: C-200
Learning Path(s):
Agility Generalist, Scrum Master/Coaching
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LACE Explained: Minimum Viable Product
How do you build a Minimum Viable Product when everything is required? MVP in the federal space can be challenging for a number of reasons, like policy, diversity of user needs, and organizational culture.
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In this two hour learning session, the art and technique of defining an MVP product will be demystified. Learners will gain an understanding of modern product management ideas and tools, and how they provide a framework for deciding what is included in the MVP, and beyond.
In this course, you will gain an understanding of:
- The Whole Product Model
- What MVP is and what it gives you
- Techniques for evaluating what should be included in an MVP
- Product Strategies to leverage the MVP
Who should attend:
Solutions Management Teams, Product Management, Product Owners
- Duration: 2 hours
- Level: Intermediate
- Catalog Number: P-204
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LACE Explained: Objectives and Key Results
What are OKRs?
Writing clear objectives has been a program level challenge since the dawn of SAFe. In SAFe 5.0, Objectives and Key Results have become the preferred way of expressing the business goals at both the program and team levels, and how to measure them. Learn how to write effective OKRs in this short format learning session.
In this course, you will gain an understanding of:
- What OKRs are
- OKR benefits and why companies are using them today
- Best practices for writing OKRs
- Experience writing OKRs through exercises and examples
- Common OKR mistakes to avoid
- How to strengthen the key results
Who should attend:
Program Leaders, Product Managers, Product Owners, and anyone else with a vested interest in empowering teams and programs to support value driven business goals.
- Duration: 2 hours
- Level: Intermediate
- Catalog Number: B-200
Learning Path(s):
Business Agility, Product Management, Agile Facilitation and Coaching
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LACE Explained: Organizational Quality Practices
Product Quality is an organization effort from the time an idea is formed until we receive feedback from end users. Join us for this session to see the whole picture on quality and how the entire program owns and creates quality.
In this course, you will gain an understanding of:
- The impact and cost of software defects
- What “Built-in Quality” means
- The 5 areas of quality practices in the Software Development Life Cycle
- Ways to measure quality
Who should attend:
Anyone interested in improving product quality.
- Duration: 90 Minutes
- Level: Introductory
- Catalog Number: F-105
Learning Path(s):
Agility Generalist, Scrum Master/Coaching, Technical Agility
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LACE Explained: PI Planning
In this two hour learning session, we deep dive into the ceremony of PI Planning. We will demystify the agenda, expectations of participants, the intended outcomes, and what to do after it is completed. The value of PI Planning cannot be overstated, and skimping on, or skipping, any part of it is detrimental to the success of the ART.
In this course, you will gain an understanding of:
- Business Value
- PI Objectives
- Committed vs. Uncommitted objectives
Who should attend:
Anyone working with an Agile Release Train (ART)
- Duration: 2 hours
- Level: Introductory
- Catalog Number: F-102
Learning Path(s):
Product Management, Agile Facilitation and Coaching
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LACE Explained: Program Backlog Management
This two hour learning session, the art and technique of managing program backlogs will be demystified. Learners will see how to understand the program backlog in the context of the larger product vision, what preparation is needed for and the mechanics of the program backlog refinement meeting, Feature refinement, the program Kanban, and the PI Roadmap.
In this course, you will gain an understanding of:
- The purpose, procedures and techniques used at the Program Backlog Refinement
- The inputs, outputs, and success measure of Program Backlog Refinement
- What a well-refined feature looks like
- Processes and tools to manage work at the Program Level
Who should attend:
Solutions Management Teams, Product Management, Product Owners, RTE
- Duration: 2 hours
- Level: Introductory
- Catalog Number: P-101
Learning Path(s):
Product Management, Agile Facilitation and Coaching
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LACE Explained: Product Innovation Thinking
How do product managers brainstorm? When in the HCD cycle should we ideate on our user research? This course traces the history of two products that have existed throughout history and gives the participants the opportunity to ideate and find ways to improve the product in the future.
Who Should Attend:
Product Managers, Product Owners, and anyone else with a vested interest in product development.
- Duration: 4 hours
- Level: Intermediate
- Catalog Number: B-202
Learning Path(s):
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LACE Explained: Roadmaps
An overview of the value, importance, and mechanics of Roadmaps at the Solution, Program, and PI levels.
In this course, you will gain an understanding of:
- The value of Roadmaps
- The 3 key components of Roadmaps
- The scope and characteristics of different Roadmaps
- The responsibilities of Stakeholders, Leadership, and Delivery Teams
Who should attend:
Program and Product Managers
- Duration: 1 hour
- Level: Intermediate
- Catalog Number: P-201
Learning Path(s):
Product Management, Business Agility
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LACE Explained: Social Contracts
Understand the necessity and power of team and program level Social Contracts in agile product delivery organizations.
In this course, you will gain an understanding of:
- The value of team level social contracts
- How to use Social Contracts for change management
- Differentiate the various program Social Contracts
- How Social Contracts work for Business Agility
- How Social Contracts create organizational accountability
Who should attend:
All program members
- Duration: 2 hours
- Level: Introductory
- Catalog Number: C-103
Learning Path(s):
Agility Generalist, Scrum Master/Coaching, Business Agility
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LACE Explained: Technical Agility
Ever wonder what the engineers are talking about? Interested in following the conversation and asking better questions? Attend this two hour session to demystify concepts such as Test Driven Development, the benefits of continuous integration, how automated tests work, and what are the techniques and practices that enable rapid, high quality, and successful agile software development.
In this course, you will gain an understanding of:
- The Importance of Agility Technical Practices
- Collaboration and Technical Practices
- What is Clean Code
- Continuous integration and agility technical practices
- Define Test First, Design Last
- How to manage technical debt
- Ways to measure software development
Who Should Attend:
Scrum Masters, Stakeholders on technical teams and anyone else that wants to increase their understanding of what makes agile software development successful.
- Duration: 2 hours
- Level: Introductory
- Catalog Number: F-106
Learning Path(s):
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LACE Explained: Value Stream Mapping
This is a two-hour course designed to provide participants with a basic understanding of the principles and concepts behind this powerful process improvement tool.
Participants will learn how to identify and analyze value streams, map current and future states, and develop implementation plans. The course will cover the basics of value stream mapping, including how to use this process maps to identify waste, how to analyze data to identify opportunities for improvement, and how to develop an implementation plan to optimize the value stream.
This course will also cover some of the common challenges that organizations face when implementing value stream mapping, such as resistance to change, and difficulties in data collection and analysis.
Participants will learn strategies for overcoming these challenges and ensuring successful implementation.
In this course, you will gain an understanding of:
- The benefits of organizing around value
- How to recognize different types of value streams
- The steps to map a value stream
- Methods to improve the flow of value
- Manage, maintain, and improve a value stream
Who should attend:
Anyone who wants to gain a basic understanding of value stream mapping, including process improvement professionals or anyone involved in optimizing business processes.
- Duration: 2 hours
- Level: Advanced
- Catalog Number: B-300
Learning Path(s):
Business Agility
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LACE Facilitated Workshops:
LACE Workshops support the community with structured group activities, focused on achieving a specific growth objective for your team or working group. Select a workshop below to learn more about it.
Business Agility Transition Workshop
The Business Agility workshop guides Business teams through the transition to Agile using proven practices developed over 22 years of success in software product and service delivery. Beginning with business process mapping and ending with planning for the first iterative period, this workshop equips participants with the knowledge, tools, and behaviors needed to effectively implement Agile and jumpstart their journey to new ways of working.
This 3 session workshop can be taken in a single day or broken up into 3 learning sessions over multiple days. The sessions are also offered A-La-Carte, based on your teams' progress in its transition. Learn More...
Psychological Safety
Numerous studies show that the most high-performing and innovative organizations have high psychological safety, Defined as "the belief that you won't be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes", Psycholigical Safety begins with personal vulnerability, compassion, and empathy.
In this workshop, a LACE team member will facilitate exercises to create empathy, demonstrate techniques for blameless problem solving and creating the environment for innovation, challenge, leveraging role tension, and more.
Developers vs. Product Owners: Defining a Common Language of Requirements
This workshop guides participants through a series of activities to identify and overcome the challenges of creating high-quality, clear requirements that are easily estimable and lead to top-notch software. Through exercises that promote a shared understanding of the importance of role tension, productive conflict, and negotiation, attendees will leave with a stronger understanding of requirements authoring, effective ways to uncover hidden requirements, and the importance of communication between roles for achieving optimal performance and quality.
Request this workshop for your team or program to establish more effective and valuable requirements conversations and define a language for requirements that teams can deliver.
Program Backlog Management
Getting the most value from Program Backlog Refinement requires guidance, practice, and a commitment to continuously improve the use of time. Who should be there? How should you review the work? What are the expected outcomes? How do we know which feature delivers the most value? When both events and value inform the order in which work is done, how can we balance those concerns? Learners will come away with techniques to maximize the expected outcomes and reduce the communications overhead needed to align around feature vision, intent, and desired outcomes.
Come to this structured workshop to work through a series of activities to arrive at a backlog that delivers maximum customer value, accounts for future needs, respects hard deadlines, and has your team working on the right thing at the right time.
Value Stream Mapping
A value stream is all the people, systems, and processes required to fulfill a customer's need, from the time of the request until the completion of the request. While the teams within the value stream know their part of the value stream well, the systems, automation, and human processes in a full value stream are complex and almost never completely understood at a global level. Are you taking a holistic view of your processes for the first time? Working to decrease process overhead that impedes delivery?
Schedule a Value Stream Mapping workshop to define your top-to-bottom process, eliminate wasteful steps, and create an actionable plan to reduce delays and increase speed of delivery.
Feature Visioning and Authoring
Creating reliable and high-quality requirements is difficult at any level, but features hold particular challenges. Bridging the gap between the strategic and tactical, it is critical that features contain context, intent, expected outcomes, and other key pieces of information. The challenge with features is the accurate passage of intent and expected outcomes during the handoff between product management and the team product owners.
Come to this workshop to improve your understanding of what information a feature needs and how to present the feature vision to the product owners, enabling the delivery teams to support the customers in alignment with product strategy and staying focused on the users' needs.
Estimating Features and Stories
Gaining consensus on the risk, effort, and complexity of work can be challenging. Introducing techniques and tools to create a thorough shared understanding of the work and an estimate that validates the alignment of Product Management and Product Delivery, learners will come away with the tools to fully understand work and harness the power of collective estimation.
Schedule this workshop for your team or program to maximize clarity and alignment, and improve delivery predictability through powerful estimation conversations.
Managing Scope & Finding MVP
Creating an MVP that resonates with users and validating your hypothesis about its viability can be a delicate balance to strike. With tight deadlines, determining the essential functionality for the next release can be a tough decision. This workshop offers exercises on value scaling, redlining (cutting unnecessary functionality), and refining success criteria.
Request this workshop to work with the LACE team and define an MVP that meets customer needs, confirms the value of the features, and hits critical deadlines while including the most valuable tools for users.
Defining User Personas
While "As a user" is a good starting point for requirements, complex software systems often have multiple users with diverse objectives and levels of knowledge. Personas can help to go beyond a generic "User" and provide guidance when developing a product that caters to specific types of end-users or multiple types of end-users. This improves the value and integrity of the final product, and leads to a more focused, realistic and streamlined user experience. In this workshop, we will guide your team to define and build personas that connect you with your customers, generate empathy for them and create the desire to build a product that addresses their needs.
Schedule this workshop to increase your team's understanding of the end-users of their product and make better decisions during delivery.
Customer Journey
The customer journey map is a tool to visualize the experience of interacting with your products and services from the customer's point of view. In this workshop, we will work with your team or program to define and build personas that connect you with your customer, generate empathy for them, and create the desire to build a product that solves their problems.
Request this workshop to get to know your customer and understand their goals and how they achieve them, their fears, concerns, and successes.
Powerful Product Demos
Delivering powerful product demonstrations that both excite and communicate value to customers is not easy to do, and even harder to do well. The Product Demo is your team's chance to create a positive impression outside of your software development organization. In a series of exercises and peer discussions, learners will explore do's and don'ts of presentation and public speaking.
Quality product demonstrations are critical because an effective product demo creates conversation and evokes meaningful feedback from the customer; the higher the quality of the presentation, the higher the quality of the feedback received.
Demonstrate products like a pro by getting to the essence of the value delivered, linking it to a context that resonates with the customer, and presents the team's work at the right level of granularity at the right times.
Schedule this workshop with your product owners or team to present your best face to your customers and convey the true value of your work to the organization.
Breaking Down Work for Value
The decomposition of features in user stories that deliver value to customers sets the stage for delivery success. In this workshop, we will establish working definitions of value, examine value on a micro scale, and learn when to combine multiple value points into one story or create a separate story for each. We will also discover ways to break work down into the most estimable stories possible, how leveraging personas and user journeys can clarify value, and discuss commonly missed opportunities to decompose work.
Request this workshop for your product ownership team to create clear, understandable, and valuable requirements that reduce disruptive discovery, improve quality and delivery predictability, and deliver work that satisfies customer needs.
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On-Demand Training!
All courses are offered to any program or group who can enroll and attend with:
LACE Courses: 8 or more attendees
SAFe Courses: 10 - 20 Attendees
Looking to create advanced skillsets? Check out the LACE Learning Paths
*The LACE offers all trainings for individual program by request that can meet minimum attendance requirements.
*All workshop, clinic and training hours count as one valid ScrumAlliance Scrum Education Unit (SEU) or
The Project Management Institute's Professional Development Units (PDU) for new and ongoing certification requirements
LACE Clinics
Free “Bring Your Own Work” sessions to provide help, guidance, advice, and techniques for improvement.
- OKR Clinic (see results from previous clinics)
- User Story Clinic (see results from previous clinics)
- Dashboard Metrics Clinic
- WSJF (Weighted Shortest Job First) Clinic
LACE Services
Ensuring CCSQ is receiving the best in return on value possible in its program. Check out these services offer by the LACE.
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Upcoming Events
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