Leading a Mature HCD Practice

Overview

Whether your team is new to Human-Centered Design or working to mature its existing practices, this course is for anyone who would like to be an effective agent of change in bringing the customer to the forefront of decision-making.

Learning Objectives

After attending the remote training, attendees will understand 1) how to effectively communicate the value of HCD to leadership, 2) how to assess the HCD maturity of a team, and 3) how to strategically improve your HCD implementation.

Details

Duration: 4 hours
Level: Intermediate
Prerequisites: Recommend completion of Foundational Learning Path (FLP) courses Introduction to Human-Centered Design and LACE Agility Foundations.
Class type: Remote w/ interactive and collaborative exercises.

Contact us at HCD@cms.hhs.gov for questions about the training.

Who Will Benefit?

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LEADERSHIP

Certificate for This Course

To earn a Certificate of Completion from CCSQ’s Human-Centered Design Center of Excellence, participants must complete the full duration of the training course and will receive a dated and verified Electronic Certificate (PDF). Certificates are sent to your email within two weeks of completion. Once you have earned your certificate, list it on your resume and LinkedIn profile under ‘Education’.

Duration of learning: 4 hours / 240 mins

Earn your CCSQ HCD certification today and register for upcoming training courses.

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Testimonials

"The speakers were entertaining and very knowledgeable. They made the training fun."

"The breakout rooms were very beneficial. It helped reinforce the concepts that were being presented."

"The exercises were thought-provoking and easy to apply in day-to-day work tasks."

"I enjoyed the activities that gave us an opportunity to pilot some of the strategies we were learning."

"The exercises were thought-provoking and easy to apply in day-to-day work tasks."

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