Community

The ISG Human-Centered Design Community of Practice exists so that practitioners and those passionate about design can learn, share, and apply HCD knowledge. These monthly information sessions involve participation by UX designers and researchers, engineers, product managers, and anyone passionate about human-centered design. Recent programs have included: Brainstorm Better: Improving a Critical Skill, Uncover Problems and Discover Opportunities with Usability Testing, Lean UX Approaches for Agile Environments, and Quantifying Behavior and Impact Along the Customer Journey.

Where

WebEx or Zoom

Upcoming Meetings

Meeting	Topic
June 26, 2020 at 1:00 PM ET \| Zoom	Improve Customer Experience with Content Strategy Content strategy focuses on the planning, creation, delivery, and governance of content. It is a critical function, and yet content is a hurdle across many projects. Often, we do not have the time or resources to figure out what is not working with content strategy. It sounds like a job for a content strategist, but they are often an elusive unicorn, and no one is certain exactly how that role improves the customer experience. How does content strategy relate to human-centered design?  What if content improved the customer experience? What does content strategy accomplish? Join the Human-Centered Design Community of Practice on Friday, June 26, to explore these questions and more with Content Strategists Stephanie Warren from HQR and Ryan Serey from iQIES. Rounding out a panel are UX Researcher Meghan Nichols from iQIES, Lead UX Designer Kent Porter from HQR, and Lead UX Designer Dana Yang from iQIES to discuss the challenges and benefits of content strategy. Register today to join the discussion and to collaborate with a community of professionals. Attend via Zoom.
July 31, 2020 at 1:00 PM ET \| Zoom	Accessibility
August 28, 2020 at 1:00 PM ET \| Zoom	Case Study: EQRS Design System
September 25, 2020 at 1:00 PM ET \| Zoom	Visual Design
October 30, 2020 at 1:00 PM ET \| Zoom	Metrics
November 12, 2020 \| Time and location TBD	World Usability Day \| Human-Centered AI
December 18, 2020 at 1:00 PM ET \| Zoom	Creativity and Research

Past Meeting Notes

Meeting	Topic
May 2020 Program Overview, Video, and Resources	Brainstorm Better: Improving a Critical Skill
April 2020 Meeting Overview and Deck	Quantifying Behavior and Impact Along the Customer Journey
March 2020 Meeting Overview and Video	Uncover Problems and Discover Opportunities with Usability Testing
February 2020 Meeting Overview and Video	Lean UX Approaches for Agile Environments
January 2020 Meeting Overview and Video	Using Personas for Effective Decision-Making: A Panel Discussion
December 2019 Meeting Overview and Deck	Design Systems: A Panel Discussion
November 2019 World Usability Day	Designing for the Future We Want
June 2019 Meeting Minutes	Best practices to capture human interest in the UI
May 2019 Meeting Minutes	Persona-driven backlog prioritization
April 2019 Meeting Minutes	Discussion: Recruiting research participants
March 2019 Meeting Minutes	Building a Roadmap using Atlassian
February 2019 Meeting Minutes	Section 508
January 2019 Meeting Minutes	Lean Coffee
December 2018 Meeting Minutes	2018 UX teams Retro
November 2018 Meeting Minutes	Integrating UX into Agile
October 2018 Meeting Minutes	Paperwork Reduction Act and its Impact on User Research
September 2018 Meeting Minutes	CMS Design System
August 2018 Meeting Minutes	Design Studio
July 2018 Meeting Minutes	Lean Coffee
June 2018 Meeting Minutes	General Discussion
May 2018 Meeting Minutes	General Discussion