Upcoming Events

• • Interaction19.ixda.org – Feb 3-8 2019,  Seattle, WA
  • World IA Day Feb 23^rd, 2019 in Washington DC.
  • Experiencedesignweek.iqpc.com  Feb 25-27, 2019  Denver CO
  • Aneventapart.com/event/seattle-2019 March 4-6  Seattle
  • Theiaconference.com  March 13-17, 2019
  • Redux in Baltimore in March

Lean Coffee (Discussion)

1. Product/Program Roadmap
2. Recruiting
3. Quality Conference
4. Design Ops
5. Outside CoP collaboration
6. Research Ops
7. CoP Format
8. Promotion of UX work/Marketing
9. How do we show complicated road map- portfolio level work
10. Visualization of program portfolio level work

•  Our focus on
  • ISG
  • Folks working on product/dev teams
• Remove roadblocks and challenges all of the above have.
• Shared the new email address for HCD ( hcd@hcqis.org ) and to share with each other: hcd-cop@hcqis.org
• Switch the time from 1-2pm to 3-4pm to help facilitate a happy hour after

Program Roadmap

Leslie (LH)

Eric (ES)

Rob

Maky (MA)

Program Roadmap

• EQRS--3 legacy systems road maps
  • Legacy system maintained in conjunction of moving to new system
  • mandates
    • Reports and analytics
    • UI
    • Measure calculator—quality score calculator

Communication UX and product planning outside of PI has been very important

Who is in empowered to influence the roadmap

Portfolio Management ( roadmap example) ask Jeromy

(LH)

• Dealing with and showing these roadmaps
  • Visualizations

They reorged to reports and analytics, SUI, Calculator (quality scores)

• Letting teams come up with their own road maps
• Dealing with issues surrounding getting off of old tech
• Bringing features up in the backlogs

Problems with dealing with balancing Agile with the longer-term needs

(ES)

• Forcing our way into visibility, and framing challenges within business contexts
• Measuring something at PI events?

(RF)

• A lot of it boils down to communication
  • using SAFE
  • how to move the communication up and down teams after the event is over
    • SCRUM/SCRUM of SCRUMs?
  • helping VIPs come up with the roadmaps and vision
    • where the rubber meets the road i.e. product teams
    • instead of ux being relegated as a worker bee, they're working arm in arm with the POs PMs etc to help inform and move things forward

(MA)

• from HQR
• constant communication between UX and the product teams
  • data points
  • api-first

(ES)

• meeting about changes coming through the API
  • mapping user interaction mental models and how they relate to the APIs
  • showing the way we're considering end-user needs

(RF)

• There isn't visibility for everyone
  • if it's not everyone's north star, what to make and how to make it so everyone can access it

(LH)

• does anyone have any good examples of high level, long term roadmaps

(MA)

• PM3 people may have examples

Eric

Maky

Rob

• How to represent HCD in Safe! (Eric Smallwood)
• KPI/ KEI Cost benefit analysis----Metrics
• Patient over paperwork a year in review 

(ES)

How to really represent HCD in the SAFE framework

• communication strategies
• what dev teams need
• KEI's in relation to KPI's
  • label for some of the work we're doing
    • cost/benefits
  • articulate the ROI for teams working at this level

(MA)

ISG leadership is looking for this information

• metrics showing the work we've done and the ROI of implementing this work

(RF)

• Leaders talking about HCD in context
• Patients Over Progress
• Some of the work we're trying to do, from a transformation perspective was seen/heard

(ES)

• presentation - we're trying on EQR, the end

Maky

Eric

Louis

Matt

(ES)

• in the trenches, it's hard to get out of the fray, to share challenges
• what are other opportunities to get out of the vacuum across all of the other teams?
  • to communicate more broadly with ISG
  • can the CoP help with that?

(RF)

• one opportunity in creating a COE for CMS
  • are there certain things , regardless of who is involved, stand the test of time and participation
    • social media presence
    • UX at CMS
    • establishing a presence

(ES)

• communicating to the other teams the value being provided to the other teams
  • for the tighter audience

(RF)

• some of what we're trying to do is ease/lubricate all of the communication
• could we get volunteer participation that represent their LOB?
  • share already made stuff
    • talking about the design system

(MC)

• the thing that made me a believer in HCD
  • 100% of the people couldn't find the reset password button (on a previous project)

(RF)

• sharing successes
  • anecdotes
  • customer quotes etc.
• We do have a topic next week
  • spoke with Aaron Alen about 508
    • he's open to be a guinea pig for a visually impaired person
  • 508 competence
    • it's the dev team
    • it's us and we have to make sure, or there's some other entity that takes care of it
  • Anyone have the ability to give Aaron permissions to test your 508 stuff!?

(ES)

• we're always trying to meet 508
• we'd be interested in demoing some of the work we've been doing
• if we can technically do that, we're down
• I want to run it up the flagpole to make sure it's ok with everyone before I commit. I'll check with management!

(Louis Gorres - 508 SME)

• I have access to a couple apps within CMS
• I'll check to see if we can provide what's needed
• Send me an email and I'll take a look at it

• February Topic: 508 Demo