The CCSQ Human-Centered Design Community of Practice (HCD CoP) exists so that practitioners and those passionate about design can learn, share, and apply HCD knowledge.
These monthly information sessions involve participation by UX designers and researchers, engineers, product managers, and anyone passionate about human-centered design. During these online sessions speakers share their experiences and insights with the community to support continued learning around important HCD topics. Recent programs have included: Championing the Value of HCD in Government, Engaging with Ethics to Make Trustworthy Experiences, Customer Experience: A Fireside Chat, and World Usability Day 2021 - Design of Our Online World.
Our guiding principles for the community are to:
- Elevate HCD literacy and understanding
- Bring creativity to problem solving and ideation
- Talk about challenges and unsolved problems
We encourage everyone to participate in the community so that we can continue to grow the application of HCD across ISG.
If you’re interested in sharing your work and insights at an upcoming community of practice, please tell us more about it here.
|Thursday, September 29, 1 PM ET|
Measuring Customer Satisfaction: Case Studies from Hospital Quality Reporting Program (HQR) and Quality Payment Program (QPP)
This month's Community of Practice event, we’ll hear case studies from HQR and QPP to learn how they’ve implemented customer satisfaction surveys into their HCD practice. These surveys provide a continuous feedback mechanism for customers to express actionable praise and critique of CCSQ products and services. Join us to learn about aspects of customer satisfaction research at CCSQ, such as:
The discussion will be led by HQR presenter, Lesley Humphreys, of Bellese Technologies and QPP presenter, Kiel McLaughlin, of Agile Six Applications, Inc.
Join Zoom Meeting
Meeting ID: 813 1725 3712
|Thursday, October 27, 1 PM ET||Look for more information soon.|
World Usability Day
In this year's theme, Our Health, we look to explore systems that provide healthcare in all its many forms such as virtual/telehealth, electronic health records, healthcare products and all digital health related solutions. This theme will help us explore timely and important issues such as continuity of care, access to treatment, telemedicine, systems for mental health, exercise, nutrition and many more. In addition, Our Health includes health problems related to environmental issues such as air and water pollution impact on health.
Look for more information soon.
|Thursday, December 15, 1 PM ET||Look for more information soon.|
Past Meeting Notes
|August 25, 2022: Session Materials||Calm Technology|
|July 28, 2022: Session Materials||WEB3.0 Is It Over?|
|June 30, 2022: Session Materials||CMS DESIGN SYSTEM: PAST, PRESENT, and FUTURE|
|May 26, 2022: Session Materials||HCD as a Verb and Behavior|
|April 28, 2022: Session Materials||Brainstorming: How to Create More Ideas and Better Ideas|
|March 31, 2022: Session Materials||Championing the Value of HCD in Government|
|February 23, 2022: Session Materials||Customer Experience: A Fireside Chat with Stephanie Thum, CCXP|
|January 28, 2022: Session Materials||Engaging with Ethics to Make Trustworthy Experiences|
|December 17, 2021: Session Materials||Using Ethnography to Make APIs Usable|
|November 10, 2021: Session Materials|
World Usability Day
Design of Our Online World: Trust, Ethics, and Integrity
|October 29, 2021: Session Materials||Creative Facilitation: Increase Collaboration, Productivity, and Innovation|
|September 24, 2021: Session Materials||Touchpoints: Making Customer Feedback Easier|
|August 27, 2021: Session Materials||Driving Creativity and Improving Customer Experience with Empathy - A Panel Discussion|
|July 30, 2021: Session Materials||Struggles and Successes on Our Way to Operationalizing HCD Research - A Case Study from QPP|
|June 25, 2021: Session Materials||Service Design for Hospital Quality Reporting (HQR): Service Blueprint and Journey Maps|
|May 28, 2021: Session Materials||Leveraging Human-Centered Techniques in Root Cause Analysis: Tracing Cause Without Blame|
|April 30, 2021: Session Materials||Behind the Glass: Interview Techniques for Non-Researchers|
|March 26, 2021: Overview, Resources, Recording||What Three Heuristic Evaluations Taught Us About Iteration|
|February 26, 2021: Overview, Recording||The Content Audit: Agony and Ecstasy|
|January 29, 2021: Overview, Recording||Incorporate Web Analytics into Your Design Practice|
|December 18, 2020: Overview, Recording||HCD and COVID-19: A Panel Discussion.|
|November 12, 2020: Event Site, Session Recordings, Decks||World Usability Day - Human Centered AI|
|October 30, 2020: Overview, Deck, Recording||Researchers Don't Let Friends Use Unreliable Task Ratings|
|September 25, 2020: Overview, Deck, Recording||Working at the Intersection of Graphic Design and HCD|
|August 28, 2020: Overview, Deck, Resources||Validating and Improving Navigation with Tree Testing|
August 14, 2020
Designing World Usability Day
|July 2020 Community of Practice: Video, Deck, and Resources||Designing for Accessibility|
|June 2020 Community of Practice: Overview, Video, and Resources||Improve Customer Experience with Content Strategy|
|May 2020 Program Overview, Video, and Resources||Brainstorm Better: Improving a Critical Skill|
|April 2020 Meeting Overview and Deck||Quantifying Behavior and Impact Along the Customer Journey|
|March 2020 Meeting Overview and Video||Uncover Problems and Discover Opportunities with Usability Testing|
|Lean UX Approaches for Agile Environments|
|January 2020 Meeting Overview and Video|
Using Personas for Effective Decision-Making: A Panel Discussion
|December 2019 Meeting Overview and Deck||Design Systems: A Panel Discussion|
|November 2019 World Usability Day||Designing for the Future We Want|
|June 2019 Meeting Minutes||Best practices to capture human interest in the UI|
|May 2019 Meeting Minutes||Persona-driven backlog prioritization|
|April 2019 Meeting Minutes||Discussion: Recruiting research participants|
|March 2019 Meeting Minutes||Building a Roadmap using Atlassian|
|February 2019 Meeting Minutes||Section 508|
|January 2019 Meeting Minutes||Lean Coffee|
|December 2018 Meeting Minutes||2018 UX teams Retro|
|November 2018 Meeting Minutes||Integrating UX into Agile|
|October 2018 Meeting Minutes||Paperwork Reduction Act and its Impact on User Research|
|September 2018 Meeting Minutes||CMS Design System|
|August 2018 Meeting Minutes||Design Studio|
|July 2018 Meeting Minutes||Lean Coffee|
|June 2018 Meeting Minutes||General Discussion|
|May 2018 Meeting Minutes||General Discussion|
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Quick Start Guide
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