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The CCSQ Human-Centered Design Community of Practice (HCD CoP) exists so that practitioners and those passionate about design can learn, share, and apply HCD knowledge

These monthly information sessions involve participation by UX designers and researchers, engineers, product managers, and anyone passionate about human-centered design. During these online sessions speakers share their experiences and insights with the community to support continued learning around important HCD topics. Recent programs have included: Championing the Value of HCD in Government, Engaging with Ethics to Make Trustworthy Experiences, Customer Experience: A Fireside Chat, and World Usability Day 2021 - Design of Our Online World.

Our guiding principles for the community are to:

  • Elevate HCD literacy and understanding
  • Bring creativity to problem solving and ideation
  • Talk about challenges and unsolved problems

We encourage everyone to participate in the community so that we can continue to grow the application of HCD across ISG. 

If you’re interested in sharing your work and insights at an upcoming community of practice, please tell us more about it here.


Upcoming Meetings

MeetingTopic
Thursday, September 29, 1 PM ET

Measuring Customer Satisfaction: Case Studies from Hospital Quality Reporting Program (HQR) and Quality Payment Program (QPP)  

This month's Community of Practice event, we’ll hear case studies from HQR and QPP to learn how they’ve implemented customer satisfaction surveys into their HCD practice. These surveys provide a continuous feedback mechanism for customers to express actionable praise and critique of CCSQ products and services. Join us to learn about aspects of customer satisfaction research at CCSQ, such as: 

  • Securing PRA coverage 
  • Survey tools used on these projects 
  • Writing customer satisfaction survey questions 
  • Leveraging site intercept survey technology 
  • How the HCD Center of Excellence can support your team’s customer satisfaction research

The discussion will be led by HQR presenter, Lesley Humphreys,  of Bellese Technologies and QPP presenter, Kiel McLaughlin,  of Agile Six Applications, Inc.  

Zoom Info

Join Zoom Meeting

https://us06web.zoom.us/j/81317253712?pwd=bU9CYU9WNEVUc3o1V2VnaWMzWmlKQT09

Meeting ID: 813 1725 3712

Passcode: 050855

Thursday, October 27, 1 PM ETLook for more information soon.
November, 2022

World Usability Day

In this year's theme, Our Health, we look to explore systems that provide healthcare in all its many forms such as virtual/telehealth, electronic health records, healthcare products and all digital health related solutions. This theme will help us explore timely and important issues such as continuity of care, access to treatment, telemedicine, systems for mental health, exercise, nutrition and many more. In addition, Our Health includes health problems related to environmental issues such as air and water pollution impact on health.

Look for more information soon. 

Thursday, December 15, 1 PM ETLook for more information soon.

Past Meeting Notes

MeetingTopic
August 25, 2022: Session Materials Calm Technology 
July 28, 2022: Session MaterialsWEB3.0 Is It Over?
June 30, 2022: Session Materials CMS DESIGN SYSTEM: PAST, PRESENT, and FUTURE 
May 26, 2022: Session Materials HCD as a Verb and Behavior
April 28, 2022: Session MaterialsBrainstorming: How to Create More Ideas and Better Ideas
March 31, 2022: Session MaterialsChampioning the Value of HCD in Government
February 23, 2022: Session MaterialsCustomer Experience: A Fireside Chat with Stephanie Thum, CCXP
January 28, 2022: Session MaterialsEngaging with Ethics to Make Trustworthy Experiences
December 17, 2021: Session MaterialsUsing Ethnography to Make APIs Usable
November 10, 2021: Session Materials

World Usability Day

Design of Our Online World: Trust, Ethics, and Integrity

October 29, 2021: Session MaterialsCreative Facilitation: Increase Collaboration, Productivity, and Innovation
September 24, 2021: Session MaterialsTouchpoints: Making Customer Feedback Easier
August 27, 2021: Session MaterialsDriving Creativity and Improving Customer Experience with Empathy - A Panel Discussion
July 30, 2021: Session MaterialsStruggles and Successes on Our Way to Operationalizing HCD Research - A Case Study from QPP 
June 25, 2021: Session MaterialsService Design for Hospital Quality Reporting (HQR): Service Blueprint and Journey Maps
May 28, 2021: Session MaterialsLeveraging Human-Centered Techniques in Root Cause Analysis: Tracing Cause Without Blame
April 30, 2021: Session MaterialsBehind the Glass: Interview Techniques for Non-Researchers
March 26, 2021: Overview, Resources, RecordingWhat Three Heuristic Evaluations Taught Us About Iteration
February 26, 2021: Overview, RecordingThe Content Audit: Agony and Ecstasy
January 29, 2021: Overview, RecordingIncorporate Web Analytics into Your Design Practice
December 18, 2020: Overview, RecordingHCD and COVID-19: A Panel Discussion.
November 12, 2020: Event Site, Session Recordings, DecksWorld Usability Day - Human Centered AI
October 30, 2020: Overview, Deck, RecordingResearchers Don't Let Friends Use Unreliable Task Ratings
September 25, 2020: Overview, Deck, RecordingWorking at the Intersection of Graphic Design and HCD
August 28, 2020: Overview, Deck, ResourcesValidating and Improving Navigation with Tree Testing

August 14, 2020

Designing World Usability Day

July 2020 Community of Practice: Video, Deck, and ResourcesDesigning for Accessibility
June 2020 Community of Practice: Overview, Video, and ResourcesImprove Customer Experience with Content Strategy
May 2020 Program Overview, Video, and ResourcesBrainstorm Better: Improving a Critical Skill
April 2020 Meeting Overview and DeckQuantifying Behavior and Impact Along the Customer Journey
March 2020 Meeting Overview and VideoUncover Problems and Discover Opportunities with Usability Testing

February 2020 Meeting Overview and Video

Lean UX Approaches for Agile Environments
January 2020 Meeting Overview and Video

Using Personas for Effective Decision-Making: A Panel Discussion

December 2019 Meeting Overview and DeckDesign Systems: A Panel Discussion
November 2019 World Usability DayDesigning for the Future We Want
June 2019 Meeting MinutesBest practices to capture human interest in the UI
May 2019 Meeting MinutesPersona-driven backlog prioritization
April 2019 Meeting MinutesDiscussion: Recruiting research participants
March 2019 Meeting MinutesBuilding a Roadmap using Atlassian
February 2019 Meeting MinutesSection 508
January 2019 Meeting MinutesLean Coffee
December 2018 Meeting Minutes2018 UX teams Retro
November 2018 Meeting MinutesIntegrating UX into Agile
October 2018 Meeting MinutesPaperwork Reduction Act and its Impact on User Research
September 2018 Meeting MinutesCMS Design System
August 2018 Meeting MinutesDesign Studio
July 2018 Meeting MinutesLean Coffee
June 2018 Meeting MinutesGeneral Discussion
May 2018 Meeting MinutesGeneral Discussion

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Email List

Sign up for “CCSQ HCD-CoP Notify" to stay informed of HCD Community of Practice events by following the steps provided in the Quick Start Guide below. All users on our previous distribution list have already been added to this listserv. 
 

Quick Start Guide 

Step 1: Access the QualityNet site at https://qualitynet.cms.gov/. 

Step 2: Click Subscribe to Email Updates. 

Step 3: Select Private Lists tab. 

Step 4: Enter the required fields (name and email) and select CCSQ HCD-CoP Notify: Human-Centered Design Community of Practice Notifications from the list. 

Note: Please sign up with a company-affiliated email address. Requests with personal email addresses will be rejected. 

Step 5: Click Submit. 

Step 6: Follow the instructions sent via email to confirm your subscription. Once your request is approved by the list administrator, you will be added to the distribution list and will begin receiving email notifications. 

Additional Guidance 



Connect with Us!


      




QualityNet Slack#hcd-share and #help-hcd

Email Lists: Sign up at https://qualitynet.cms.gov/listserv-signup 

General CoE News: "CCSQ HCD CoE News" 

Community of Practice Emails: "CCSQ HCD-CoP Notify"



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