ISG Playbook
APIs
Date
December 18, 2020
Attendees
| Aaron Chen |
| Alexandra Cruz |
| Amanda Beall |
| Ann Aly |
| anthony.schmidt@cms.hhs.gov |
| Avena Cheng |
| Betrice Williams |
| Candice Washington |
| carla chapa |
| Chanell McCain |
| Cheryl Lehane |
| Christina Brandon |
| Dan Bivins |
| Danny Chapman |
| David Greene |
| EdNesha Smith |
| Elwna K Balovlenkov |
| Eva Floyd |
| g |
| Jackie Buttaccio |
| Jeanine Pilgrim |
| Jessica Boi |
| Jewel Peterman |
| Joar Heiberg |
| Julie Schilz (she (Julie Schilz) |
| Kendra Sarvadi (Jackie Carroll) |
| Kimberly Rask# MD PhD |
| Kisha Coa |
| Laureen Kattan |
| Lauryl Zenobi |
| Leslie Flaherty (LESLIE FLAHERTY) |
| Libby Kaufer |
| LRofrano |
| Lynda Ball |
| Maisie Lewis |
| Marci Maisel |
| Mark Newman |
| Meister Leo |
| Michelle Johnson |
| Rebecca Hensley |
| Sarah Tully |
| Stephanie Braunschweig |
| Tiffany |
| Tina Moon |
| Yooni Choi |
Topic
HCD and COVID-19: A Panel Discussion
Program
Developing products and implementing human-centered design (HCD) research and other best practices during the COVID-19 pandemic can be uniquely challenging when the healthcare delivery system is stretching to new limits and priorities shift to focus on the urgent matter at hand.
The pandemic has only increased the need for HCD as we observe behavioral and psychological shifts within user groups and communities facing new challenges of their own. The work must continue despite a changing environment, and we must navigate accordingly.
The CCSQ HCD Community of Practice assembled a panel moderated by Strategic Planning Lead and Enterprise Agile Coach Ali Tobolsky with Tantus Technologies and the LACE to discuss questions like:
- How might we be more resilient and leverage the latest constraints to our advantage?
- What have teams tried to do in response to these challenging times? What worked? What has not yet worked?
- What shifts are we seeing with user groups or communities?
The panel included:
- Kisha Coa, Social Science Research Analyst, CMS Office of Communications, Strategic Marketing Group, Division of Research.
- Erik Connors, Research Lead, Huge and primary researcher for the Quality Improvement and Evaluation System (iQIES).
- Ian Lowrie, Lead User Experience Researcher with Ad Hoc and currently teaming with Hospital Quality Reporting (HQR).
- Sarah Tully, Product Manager, CMS Office of Enterprise Data and Analytics (OEDA), Data and Analytics Strategy Group (DASG).
Resource
What's next
- Complete a brief survey about the HCD Community of Practice: https://forms.office.com/Pages/ResponsePage.aspx?id=0I9lsYan-kq_nul-3blymHLpvBx3yxtOsMM-JSSd3ytURTFHVEw2N1VHSFU1ODJRRzBXTFVaWUhBQy4u
- Next HCD Community of Practice: Incorporating Web Analytics into Your Design Practice. We will welcome guest speaker Tim Lowden, Manager of the Digital Analytics Program at GSA, on Friday, January 29, 1 PM ET. Look for more information and registration soon.