HCD and COVID-19: A Panel Discussion

December 28, 2020

Developing products and implementing human-centered design (HCD) research and other best practices during the COVID-19 pandemic can be uniquely challenging when the healthcare delivery system is stretching to new limits and priorities shift to focus on the urgent matter at hand. 

The pandemic has only increased the need for HCD as we observe behavioral and psychological shifts within user groups and communities facing new challenges of their own. The work must continue despite a changing environment, and we must navigate accordingly.

The CCSQ HCD Community of Practice assembled a panel moderated by Strategic Planning Lead and Enterprise Agile Coach Ali Tobolsky with Tantus Technologies and the LACE to discuss questions like:

• How might we be more resilient and leverage the latest constraints to our advantage?
• What have teams tried to do in response to these challenging times? What worked? What has not yet worked?
• What shifts are we seeing with user groups or communities?

Session Panelists

Kisha Coa – Social Science Research Analyst, CMS Office of Communications, Strategic Marketing Group, Division of Research.

Erik Connors – Research Lead, Huge and primary researcher for the Quality Improvement and Evaluation System (iQIES).

Ian Lowrie – Lead User Experience Researcher with Ad Hoc and currently teaming with Hospital Quality Reporting (HQR).

Sarah Tully – Product Manager, CMS Office of Enterprise Data and Analytics (OEDA), Data and Analytics Strategy Group (DASG).