ISG Playbook
APIs
The ISG Human-Centered Design Community of Practice exists so that practitioners and those passionate about design can learn, share, and apply HCD knowledge. These monthly information sessions involve participation by UX designers and researchers, engineers, product managers, agilists, and anyone passionate about human-centered design. Recent topics have included: Usability Testing, Lean UX Approaches for Agile Environments, Getting a Seat at the Table with Personas, and Design Systems.
Where
WebEx
Upcoming Meetings
| Meeting | Topic |
|---|---|
Quantifying Behavior Along the Customer Journey Journey maps are an artifact depicting the customer’s perspective of their experience engaging with an organization. Customer journey maps can act as a roadmap to identify opportunities and address both known and previously unknown customer pain points. Unfortunately, after the initial learning, journey maps often end up posted on a wall or filed away after achieving a check mark for completing a required artifact. What if journey maps evolve beyond a static snapshot of a customer’s experience? What if a journey map is measurable, dynamic, and provides insight into customer experience over time? Join us at the next HCD Community of Practice program as Noble Ackerson with iQIES shares recent work: Quantifying Behavior Along the Customer Journey. The program will include: shared definitions, Lean Analytics for Enterprise Health Products, and iQIES key takeaways. Register today to join the discussion and to collaborate with a community of professionals. Attend via WebEx. | |
| Brainstorming | |
| Content Strategy |
Past Meeting Notes
| Meeting | Topic |
|---|---|
| March 2020 Meeting Overview and Video | Uncover Problems and Discover Opportunities with Usability Testing |
| Lean UX Approaches for Agile Environments | |
| January 2020 Meeting Overview and Video | Using Personas for Effective Decision-Making: A Panel Discussion |
| December 2019 Meeting Overview | Design Systems: A Panel Discussion |
| November 2019 World Usability Day | Designing for the Future We Want |
| June 2019 Meeting Minutes | Best practices to capture human interest in the UI |
| May 2019 Meeting Minutes | Persona-driven backlog prioritization |
| April 2019 Meeting Minutes | Discussion: Recruiting research participants |
| March 2019 Meeting Minutes | Building a Roadmap using Atlassian |
| February 2019 Meeting Minutes | Section 508 |
| January 2019 Meeting Minutes | Lean Coffee |
| December 2018 Meeting Minutes | 2018 UX teams Retro |
| November 2018 Meeting Minutes | Integrating UX into Agile |
| October 2018 Meeting Minutes | Paperwork Reduction Act and its Impact on User Research |
| September 2018 Meeting Minutes | CMS Design System |
| August 2018 Meeting Minutes | Design Studio |
| July 2018 Meeting Minutes | Lean Coffee |
| June 2018 Meeting Minutes | General Discussion |
| May 2018 Meeting Minutes | General Discussion |
