Learn about the steps and methods used at each phase of the Human-Centered Design process.
Kick off project, define problem and scope, identify SMEs andreview existing data.
Observe and document where your users' problems exist via interviews and immersion.
- Immerse Overview
- Contextual Inquiry
- Customer Journey Maps xtualInquryxtul Iquiry ustmrJone+MapsustmrJone Maps
- Interviews InviwInviw -->
Analyze your research to find themes, patterns and insights.
Brainstorm potential solutions,co-design with users, identify ideas to test.
Create storyboards or low-fidelity solutions to elicit feedback; refine and iterate.
- Prototype Overview PrducPtotypePrducProtype SviSvi StorybodingFlw">SrbodingFlw -->
Pilot a solution; track metrics, manage and communicate change, and improve for roll-out.