ISG Playbook
APIs
The ISG Human-Centered Design Community of Practice (HCD CoP) exists so that practitioners and those passionate about design can learn, share, and apply HCD knowledge.
These monthly information sessions involve participation by UX designers and researchers, engineers, product managers, and anyone passionate about human-centered design. During these online sessions speakers share their experiences and insights with the community to support continued learning around important HCD topics. Recent programs have included: Brainstorm Better: Improving a Critical Skill, Uncover Problems and Discover Opportunities with Usability Testing, Lean UX Approaches for Agile Environments, and Improve Customer Experience with Content Strategy.
Our guiding principles for the community are to:
- Elevate HCD literacy and understanding
- Bring a human focus to problem solving
- Talk about challenges and unsolved problems
- Make collaboration easy
- Listen to customers
- Work in the open
We encourage everyone to participate in the community so that we can continue to grow the application of HCD across ISG. Please register below for an upcoming session.
If you’re interested in sharing your work and insights at an CoP event, please send an email to: hcd@hcqis.org
Upcoming Meetings
| Meeting | Topic |
|---|---|
August 14, 2020 at 1 PM ET | Zoom | Designing World Usability Day We will have a brainstorming session inform the design and programming for this year’s event. We’re looking for ideas and feedback on everything from topics to speakers to scheduling. Really, it’s about understanding what you want to get out of World Usability Day. Come help us design a meaningful program! |
August 28, 2020 at 1:00 PM ET | Zoom | Validating and Improving Navigation with Tree Testing Tree testing is a research method that allows you to understand how people navigate and discover information with a website or app. It sounds simple, but you can learn a lot by presenting a text-only version of the hierarchy of a website and asking people where they expect to find a piece of content. Tree testing can be done by plugging in existing information architecture to make iterative improvements to a live experience, and even answer critical questions before the creation of a prototype:
Join the HCD Community of Practice of Friday, August 28, at 1 PM with Senior UX Researcher Mike Eng from HQR, who will share a recent tree testing study and findings. Following a presentation, we will transition to a panel with Mike and HQR team members including Lead User Researcher Ian Lowrie and Content Strategist Stephanie Warren. Senior Design Strategist Chelsea Hunt, from the HCD Center of Excellence, will join as the moderator to discuss:
Registration will open soon. For now, mark your calendar to save the date. |
September 25, 2020 at 1:00 PM ET | Zoom | Visual Design (tentative) |
October 30, 2020 at 1:00 PM ET | Zoom | Case Study: EQRS Design System |
November 12, 2020 | Time and location TBD | World Usability Day | Human-Centered AI
|
December 18, 2020 at 1:00 PM ET | Zoom | Metrics and Google Analytics (tentative) |
Past Meeting Notes
| Meeting | Topic |
|---|---|
| July 2020 Community of Practice: Video, Deck, and Resources | Designing for Accessibility |
| June 2020 Community of Practice: Overview, Video, and Resources | Improve Customer Experience with Content Strategy |
| May 2020 Program Overview, Video, and Resources | Brainstorm Better: Improving a Critical Skill |
| April 2020 Meeting Overview and Deck | Quantifying Behavior and Impact Along the Customer Journey |
| March 2020 Meeting Overview and Video | Uncover Problems and Discover Opportunities with Usability Testing |
| Lean UX Approaches for Agile Environments | |
| January 2020 Meeting Overview and Video | Using Personas for Effective Decision-Making: A Panel Discussion |
| December 2019 Meeting Overview and Deck | Design Systems: A Panel Discussion |
| November 2019 World Usability Day | Designing for the Future We Want |
| June 2019 Meeting Minutes | Best practices to capture human interest in the UI |
| May 2019 Meeting Minutes | Persona-driven backlog prioritization |
| April 2019 Meeting Minutes | Discussion: Recruiting research participants |
| March 2019 Meeting Minutes | Building a Roadmap using Atlassian |
| February 2019 Meeting Minutes | Section 508 |
| January 2019 Meeting Minutes | Lean Coffee |
| December 2018 Meeting Minutes | 2018 UX teams Retro |
| November 2018 Meeting Minutes | Integrating UX into Agile |
| October 2018 Meeting Minutes | Paperwork Reduction Act and its Impact on User Research |
| September 2018 Meeting Minutes | CMS Design System |
| August 2018 Meeting Minutes | Design Studio |
| July 2018 Meeting Minutes | Lean Coffee |
| June 2018 Meeting Minutes | General Discussion |
| May 2018 Meeting Minutes | General Discussion |
Connect with Us!
QualityNet Slack: #hcd-share and #help-hcd
Email Lists: Sign up at https://qualitynet.cms.gov/listserv-signup
General CoE News: "CCSQ HCD CoE News"
Community of Practice Emails: "CCSQ HCD-CoP Notify"