HCD-101 Intro to HCD
When | What | Where |
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10:00 am-3:00 pm | Intro to HCD Training | Remote |
Gain an introductory understanding of HCD and some basic HCD methods/activities that can be applied to your role at CCSQ.
Optimizing Usability with Site Analytics
When | What | Where |
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1:00 PM to 3:00 PM | Remote |
Gain an introductory understanding of how to uncover usability issues using common site analytics tools to improve customer satisfaction.
Videos
Watch short videos to learn about the methods used at each phase of the Human-Centered Design process as well as an introduction to design thinking.
Recommended Reading
View a selection of recommended books and articles related to Human-Centered Design.
Connect with Us!
QualityNet Slack: #hcd-share and #help-hcd
Email Lists: Sign up at https://qualitynet.cms.gov/listserv-signup
General CoE News: "CCSQ HCD CoE News"
Community of Practice Emails: "CCSQ HCD-CoP Notify"