ISG Playbook
APIs
The ISG Human-Centered Design Community of Practice (HCD CoP) exists so that practitioners and those passionate about design can learn, share, and apply HCD knowledge.
These monthly information sessions involve participation by UX designers and researchers, engineers, product managers, and anyone passionate about human-centered design. During these online sessions speakers share their experiences and insights with the community to support continued learning around important HCD topics. Recent programs have included: Brainstorm Better: Improving a Critical Skill, Uncover Problems and Discover Opportunities with Usability Testing, Lean UX Approaches for Agile Environments, and Improve Customer Experience with Content Strategy.
Our guiding principles for the community are to:
- Elevate HCD literacy and understanding
- Bring a human focus to problem solving
- Talk about challenges and unsolved problems
- Make collaboration easy
- Listen to customers
- Work in the open
We encourage everyone to participate in the community so that we can continue to grow the application of HCD across ISG. Please register below for an upcoming session.
If you’re interested in sharing your work and insights at an CoP event, please send an email to: hcd@hcqis.org
Upcoming Meetings
| Meeting | Topic |
|---|---|
November 12, 2020 | Open House Format 8:30 am - 4 pm ET |
CCSQ World Usability Day CCSQ strives to design, build, and continuously improve human-centered and innovative IT solutions to advance quality initiatives. This work is managed in the center's Information Systems Group (ISG). In keeping with this mission, CCSQ will celebrate its 2nd Annual World Usability Day on November 12, 2020. This year's theme is Human-Centered Artificial Intelligence (AI). AI is not a futuristic concept. AI systems surround us today, impacting parts of our lives that we may not even realize. During World Usability Day, we will explore the unique design challenges of AI. The CCSQ event will feature an open-house format on Zoom so you can join the sessions that align with your interests and schedule. Check out the speakers and schedule today. |
December 18, 2020 at 1:00 PM ET | Zoom | Metrics and Google Analytics (tentative) |
Past Meeting Notes
| Meeting | Topic |
|---|---|
| November 12, 2020: Event Site, Session Recordings, Decks | World Usability Day - Human Centered AI |
| October 30, 2020: Overview, Deck, Recording | Researchers Don't Let Friends Use Unreliable Task Ratings |
| September 25, 2020: Overview, Deck, Recording | Working at the Intersection of Graphic Design and HCD |
| August 28, 2020: Overview, Deck, Resources | Validating and Improving Navigation with Tree Testing |
August 14, 2020 | Designing World Usability Day |
| July 2020 Community of Practice: Video, Deck, and Resources | Designing for Accessibility |
| June 2020 Community of Practice: Overview, Video, and Resources | Improve Customer Experience with Content Strategy |
| May 2020 Program Overview, Video, and Resources | Brainstorm Better: Improving a Critical Skill |
| April 2020 Meeting Overview and Deck | Quantifying Behavior and Impact Along the Customer Journey |
| March 2020 Meeting Overview and Video | Uncover Problems and Discover Opportunities with Usability Testing |
| Lean UX Approaches for Agile Environments | |
| January 2020 Meeting Overview and Video | Using Personas for Effective Decision-Making: A Panel Discussion |
| December 2019 Meeting Overview and Deck | Design Systems: A Panel Discussion |
| November 2019 World Usability Day | Designing for the Future We Want |
| June 2019 Meeting Minutes | Best practices to capture human interest in the UI |
| May 2019 Meeting Minutes | Persona-driven backlog prioritization |
| April 2019 Meeting Minutes | Discussion: Recruiting research participants |
| March 2019 Meeting Minutes | Building a Roadmap using Atlassian |
| February 2019 Meeting Minutes | Section 508 |
| January 2019 Meeting Minutes | Lean Coffee |
| December 2018 Meeting Minutes | 2018 UX teams Retro |
| November 2018 Meeting Minutes | Integrating UX into Agile |
| October 2018 Meeting Minutes | Paperwork Reduction Act and its Impact on User Research |
| September 2018 Meeting Minutes | CMS Design System |
| August 2018 Meeting Minutes | Design Studio |
| July 2018 Meeting Minutes | Lean Coffee |
| June 2018 Meeting Minutes | General Discussion |
| May 2018 Meeting Minutes | General Discussion |
Connect with Us!
QualityNet Slack: #hcd-share and #help-hcd
Email Lists: Sign up at https://qualitynet.cms.gov/listserv-signup
General CoE News: "CCSQ HCD CoE News"
Community of Practice Emails: "CCSQ HCD-CoP Notify"