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HCD Community of Practice
The ISG CCSQ Human-Centered Design Community of Practice (HCD CoP) exists so that practitioners and those passionate about design can learn, share, and apply HCD knowledge.
These monthly quarterly information sessions involve participation by UX designers and researchers, engineers, product managers, and and anyone passionate about human-centered design. During these online sessions speakers share their experiences and insights with the community to support continued learning around important HCD topics. Recent programs have included: Brainstorm Better: Improving a Critical Skill, Uncover Problems and Discover Opportunities with Usability Testing, Lean UX Approaches for Agile Environments, and Improve Customer Experience with Content Strategy DHS (Department of Homeland Security) Usability Testing Kit — So Easy, Anyone Can Do It, Championing the Value of HCD in Government, Engaging with Ethics to Make Trustworthy Experiences, and 2023 World Usability Day.
Our guiding principles for the community are to:-
- Elevate HCD literacy and understanding
- Bring
- creativity to problem solving and ideation
- Talk about challenges and unsolved problems
- Make collaboration easy
- Listen to customers
- Work in the openWe encourage everyone to participate in the community so that we can continue to grow the application of HCD across ISG. Please register below for an upcoming sessionCMS.
If you’re interested in sharing your work and insights at an CoP event, please send an email to: hcd@hcqis.org
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Upcoming Events
Upcoming MeetingsMeeting | Topic |
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October 30, 2020 at 1:00 PM ET | Zoom
Researcher Don't Let Friends Use Unreliable Task Ratings
Usability studies often include tasks for participants to complete, which are then ranked for perceived difficulty. However, these rankings are often subjective and non-standardized across studies conducted within the same team.
To learn how we might improve task ratings' reliability, we will welcome a special guest speaker Ann M. Aly, a social scientist and UX researcher. Ann will share a 5-level rubric her team created to assess task difficulty for task factors contributing to (non)completion. Interrater reliability testing used Cohen's Kappa (which measures the agreement between raters) to ensure rigor and consistency in rankings.
The presentation will include best practices and practical tips, like:
- How to make task assessments less subjective
- How to keep ratings rigorous, eligible for quantitative assessments, and increase research maturity among team members
- The benefits of a standardized rubric across studies and the importance of developing a shared language into a cross-functional team
- Using detailed task ratings to justify which domains or features require the most resources before release, like a mini heuristic evaluation
- A how-to guide for conducting a quantitative assessment and sample rubric
Ann is a social scientist and mixed methods UX researcher at Agile 6 Applications. She is currently teamed with Fearless Solutions to support Human-Centered Design at CMS' Office of Information Technology. Ann firmly believes in keeping the social in social science by centering the perspectives of those whose research her work serves and by making her insights accessible to non-specialists. Before joining Agile 6, Ann conducted research and consulted on higher education, bilingual communities, skill acquisition, and culturally relevant healthcare applications. Ann enjoys caffeinated beverages, remote beaches, and entry-level woodworking when not lost in a spreadsheet or transcript.
Register today to join the discussion and to collaborate with a community of professionals. Attend via Zoom.
November 12, 2020 | Open House Format 8:30 am - 4 pm ET
CCSQ World Usability Day
CCSQ strives to design, build, and continuously improve human-centered and innovative IT solutions to advance quality initiatives. This work is managed in the center's Information Systems Group (ISG). In keeping with this mission, CCSQ will celebrate its 2nd Annual World Usability Day on November 12, 2020.
This year's theme is Human-Centered Artificial Intelligence (AI). AI is not a futuristic concept. AI systems surround us today, impacting parts of our lives that we may not even realize. During World Usability Day, we will explore the unique design challenges of AI.
The CCSQ event will feature an open-house format on Zoom so you can join the sessions that align with your interests and schedule. Check out the speakers and schedule today.
December 18, 2020 at 1:00 PM ET | Zoom
Past Meeting Notes
September 26, 2024 1:00pm - 2:00pm ET | Research: Challenges, Opportunities and Futures This Community of Practice will build on the on the June 2024 session titled, Design: Challenges, Opportunities and Futures, for the CCSQ ADO community. This session will have an interactive panel discussion with participants from the development community, who will share their experiences in:
Look for more information soon! |
Past Meeting Notes
Meeting | Topic |
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Design: Challenges, Opportunities and Futures | |
Human-Centered Design 10X Projects | |
DHS (Department of Homeland Security) Usability Testing Kit — So Easy, Anyone Can Do It | |
World Usability Day Collaboration and Cooperation | |
Working with the Public to Improve Digital Forms: A GSA Case Study | |
June 29, 2023: Session Materials | Continuously Improve Your Website by Using Customer Feedback and Web Analytics: An IRS Case Study |
March 30, 2023: Session Materials | Research Operations: Approaches to Recruitment and Knowledge Management |
November, 8: 2022: Session Materials | World Usability Day Our Health |
October 27, 2022: Session Materials | A Coffee Conversation: Addressing Disability with Healthcare Disparities and Equity |
September 29, 2022: Session Materials | Measuring Customer Satisfaction: Case Studies from Hospital Quality Reporting Program (HQR) and Quality Payment Program (QPP) |
August 25, 2022: Session Materials | Calm Technology |
July 28, 2022: Session Materials | WEB3.0 Is It Over? |
June 30, 2022: Session Materials | CMS DESIGN SYSTEM: PAST, PRESENT, and FUTURE |
May 26, 2022: Session Materials | HCD as a Verb and Behavior |
April 28, 2022: Session Materials | Brainstorming: How to Create More Ideas and Better Ideas |
March 31, 2022: Session Materials | Championing the Value of HCD in Government |
February 23, 2022: Session Materials | Customer Experience: A Fireside Chat with Stephanie Thum, CCXP |
January 28, 2022: Session Materials | Engaging with Ethics to Make Trustworthy Experiences |
December 17, 2021: Session Materials | Using Ethnography to Make APIs Usable |
November 10, 2021: Session Materials | World Usability Day Design of Our Online World: Trust, Ethics, and Integrity |
October 29, 2021: Session Materials | Creative Facilitation: Increase Collaboration, Productivity, and Innovation |
September 24, 2021: Session Materials | Touchpoints: Making Customer Feedback Easier |
August 27, 2021: Session Materials | Driving Creativity and Improving Customer Experience with Empathy - A Panel Discussion |
July 30, 2021: Session Materials | Struggles and Successes on Our Way to Operationalizing HCD Research - A Case Study from QPP |
June 25, 2021: Session Materials | Service Design for Hospital Quality Reporting (HQR): Service Blueprint and Journey Maps |
May 28, 2021: Session Materials | Leveraging Human-Centered Techniques in Root Cause Analysis: Tracing Cause Without Blame |
April 30, 2021: Session Materials | Behind the Glass: Interview Techniques for Non-Researchers |
March 26, 2021: Overview, Resources, Recording | What Three Heuristic Evaluations Taught Us About Iteration |
February 26, 2021: Overview, Recording | The Content Audit: Agony and Ecstasy |
January 29, 2021: Overview, Recording | Incorporate Web Analytics into Your Design Practice |
December 18, 2020: Overview, Recording | HCD and COVID-19: A Panel Discussion. |
November 12, 2020: Event Site, Session Recordings, Decks | World Usability Day - Human Centered AI |
October 30, 2020: Overview, Deck, Recording | Researchers Don't Let Friends Use Unreliable Task Ratings |
September 25, 2020: Overview, Deck, Recording | Working at the Intersection of Graphic Design and HCD |
August 28, 2020: Overview, Deck, Resources | Validating and Improving Navigation with Tree Testing |
August 14, 2020 | Designing World Usability Day |
July 2020 Community of Practice: Video, Deck, and Resources | Designing for Accessibility |
June 2020 Community of Practice: Overview, Video, and Resources | Improve Customer Experience with Content Strategy |
May 2020 Program Overview, Video, and Resources | Brainstorm Better: Improving a Critical Skill |
April 2020 Meeting Overview and Deck | Quantifying Behavior and Impact Along the Customer Journey |
March 2020 Meeting Overview and Video | Uncover Problems and Discover Opportunities with Usability Testing |
Lean UX Approaches for Agile Environments | |
January 2020 Meeting Overview and Video | Using Personas for Effective Decision-Making: A Panel Discussion |
December 2019 Meeting Overview |
Design Systems: A Panel Discussion | |
November 2019 World Usability Day | Designing for the Future We Want |
June 2019 Meeting Minutes | Best practices to capture human interest in the UI |
May 2019 Meeting Minutes | Persona-driven backlog prioritization |
April 2019 Meeting Minutes | Discussion: Recruiting research participants |
March 2019 Meeting Minutes | Building a Roadmap using Atlassian |
February 2019 Meeting Minutes | Section 508 |
January 2019 Meeting Minutes | Lean Coffee |
December 2018 Meeting Minutes | 2018 UX teams Retro |
November 2018 Meeting Minutes | Integrating UX into Agile |
October 2018 Meeting Minutes | Paperwork Reduction Act and its Impact on User Research |
September 2018 Meeting Minutes | CMS Design System |
August 2018 Meeting Minutes | Design Studio |
July 2018 Meeting Minutes | Lean Coffee |
June 2018 Meeting Minutes | General Discussion |
May 2018 Meeting Minutes | General Discussion |
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Action Items
Re-Watch Events
Image AddedIn addition to these new upcoming events, the team also regularly hosts "rewatch" events. That is, the team invites the community to watch together a pre-recorded event from the CoP archives. These "rewatch" events will be advertised just as all other events.
Email List
Sign up for “CCSQ HCD-CoP Notify" to stay informed of HCD Community of Practice events by following the steps provided in the Quick Start Guide below. All users on our previous distribution list have already been added to this listserv.
Quick Start Guide
Step 1: Access the QualityNet site at https://qualitynet.cms.gov/.
Step 2: Click Subscribe to Email Updates.
Step 3: Select Private Lists tab.
Step 4: Enter the required fields (name and email) and select CCSQ HCD-CoP Notify: Human-Centered Design Community of Practice Notifications from the list.
Note: Please sign up with a company-affiliated email address. Requests with personal email addresses will be rejected.
Step 5: Click Submit.
Step 6: Follow the instructions sent via email to confirm your subscription. Once your request is approved by the list administrator, you will be added to the distribution list and will begin receiving email notifications.
Additional Guidance
- You must ensure that “ccsq-hcd-cop@mailer.qualitynet.org” is part of your safe sender list. If you are having issues whitelisting this email address, please contact your IT support for assistance.
- To unsubscribe from the email list, simply send an email with a subject of "Unsubscribe" to ccsq-hcd-cop-leave@mailer.qualitynet.org.
- Please email us at HCD@cms.hhs.gov if you have any questions.
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