March 2020 Meeting

Topic

Uncover Problems and Discover Opportunities with Usability Testing

Presentation and Discussion

Usability testing helps to evaluate a product or service by testing it with real people. During a usability test, participants will try to complete typical tasks while observers watch and listen. The goal is to uncover any usability problems, obtain qualitative and quantitative data, and determine participant satisfaction with the product. What does this look like in the real world?

Lapedra Tolson from QPP presented a mini-case study from recent work with QPP. 

The program included

• What is a usability test, and why are they useful?
• Mini-case studies including background, key findings, and challenges
• Best practices and principles based on real-world experiences 

Deck

HCD CoP_Usability Testing_03272020.pdf

Video

https://meetings.cms.gov/orion/playback.do?RCID=c749e0433d76ee02f0ce517fc86c0c3b

Action Items

• Provide feedback about your experiences with the HCD CoP: https://forms.office.com/Pages/ResponsePage.aspx?id=0I9lsYan-kq_nul-3blymE1ipoGs5rdMoUOvPLF5NU1UNDRNUVZRVjM0QU0wN0VJQlZYUTZNMzVKTCQlQCN0PWcu
• Register to attend the next CoP program on Friday, April 24: https://forms.office.com/Pages/ResponsePage.aspx?id=0I9lsYan-kq_nul-3blymE1ipoGs5rdMoUOvPLF5NU1UQ0hZNk5IUEpHQzNOQ1gwTkJLR0hMWUlNMCQlQCN0PWcu

Contact

For questions about this program, please contact Scott Reed at sreed@tantustech.com.