ISG Playbook
APIs
Training & Events
The premise of Human-Centered Design is to seek to understand your customer. What does it look like to involve your customer throughout the process of creating products, services, and policies that impact them?
The HCD Center of Excellence provides training opportunities and resources to help you be more successful in your role supporting the mission of CMS.
Upcoming Events
What | When | Who Should Attend |
|---|---|---|
| Introduction to Human-Centered Design | Beginner | |
| Office Hours | July 18, 2024; 12:00pm - 12:45pm EST | All |
| Intermediate | ||
Office Hours | August 15, 2024; 12:00pm - 12:45pm EST | All |
| Intermediate |
Event Types
HCD Training
Explore our comprehensive training catalog. From survey methodology to leadership in HCD, we cater to all proficiency levels.
Community of Practice
Join our vibrant Community of Practice events! Engage in expert talks, interactive workshops, and collaborative learning experiences.
Office Hours
Participate in our office hours. Engage with HCD topics chosen by our community in an interactive format.
World Usability Day
It's the premiere annual event, typically held on the second Thursday of November.
Videos
Watch short videos to learn about the methods used at each phase of the Human-Centered Design process as well as an introduction to design thinking.
Testimonials
Connect with Us!
QualityNet Slack: #hcd-share and #help-hcd
Email Lists: Sign up at https://qualitynet.cms.gov/listserv-signup
General CoE News: "CCSQ HCD CoE News"
Community of Practice Emails: "CCSQ HCD-CoP Notify"