ISG Playbook
APIs
The premise of Human-Centered Design is to seek to understand your customer. What does it look like to involve your customer throughout the process of creating products, services, and policies that impact them?
The HCD Center of Excellence provides training opportunities and resources to help you be more successful in your role supporting the mission of CMS.
HCD-101 Intro to HCD
| When | What | Where |
|---|---|---|
| Intro to HCD Training | QCF Potomac A/B |
Gain an introductory understanding of HCD and some basic HCD methods/activities that can be applied to your role at CCSQ.
Videos
Watch short videos to learn about the methods used at each phase of the Human-Centered Design process as well as an introduction to design thinking.
Recommended Reading
View a selection of recommended books and articles related to Human-Centered Design.