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Leading a Mature HCD Practice
Overview
Whether your team is new to Human-Centered Design or working to mature its existing practices, this course is for anyone who would like to be an effective agent of change in bringing the customer to the forefront of decision-making.
Learning Objectives
After attending the remote training, attendees will understand 1) how to effectively communicate the value of HCD to leadership, 2) how to assess the HCD maturity of a team, and 3) how to strategically improve your HCD implementation.
Details
Duration: 4 hours
Level: Intermediate
Prerequisites: Recommend completion of Foundational Learning Path (FLP) courses Introduction to Human-Centered Design and LACE Agility Foundations.
Class type: Remote w/ interactive and collaborative exercises.
Contact us at HCD@cms.hhs.gov for questions about the training.
Who Will Benefit?
LEADERSHIP
Certificate for This Course
To earn a Certificate of Completion from CCSQ’s Human-Centered Design Center of Excellence, participants must complete the full duration of the training course and will receive a dated and verified Electronic Certificate (PDF). Certificates are sent to your email within two weeks of completion. Once you have earned your certificate, list it on your resume and LinkedIn profile under ‘Education’.
Duration of learning: 8 hours / 480 mins
Earn your CCSQ HCD certification today and registrar for upcoming training courses.
Testimonials
Connect with Us!
QualityNet Slack: #hcd-share and #help-hcd
Email Lists: Sign up at https://qualitynet.cms.gov/listserv-signup
General CoE News: "CCSQ HCD CoE News"
Community of Practice Emails: "CCSQ HCD-CoP Notify"