CCSQ HCD Training
The HCD CoE works closely with CCSQ and ISG to guide, support, and foster the adoption and maturation of human-centered design practices. To achieve this, they empower CMS stakeholders to innovate by providing consumer-first research and design thinking strategies and solutions. To learn more, please visit the HCD website.
Foundational Learning Path
The CCSQ Foundational Path contains three courses that help to fulfill the CMS monthly, ongoing training requirements for all employees.
Upcoming Training
What | When | Who Should Attend |
---|---|---|
Intermediate | ||
Office Hours | August 15, 2024; 12:00pm - 12:45pm EST | All |
Intermediate |
Training Courses
An Introduction to Human-Centered Design
Discover Human-Centered Design (HCD) at CMS. Learn the six-step process through hands-on workshops.
Personas: Gain Empathy for Improved Ideation and Implementation
Unlock creativity with personas. Drive empathy and ideation for better customer experiences.
Customer Empathy Through Journey Mapping
Visualize customer experiences with journey maps. Enhance empathy and drive impactful change with this HCD tool.
Survey Design Best Practices
Learn survey design basics. Gain insights and avoid pitfalls for meaningful results.
Persona-Driven Backlog Prioritization
Prioritize customer value with Kano Method. Learn unbiased backlog techniques for optimal results.
Testimonials
Connect with Us!
QualityNet Slack: #hcd-share and #help-hcd
Email Lists: Sign up at https://qualitynet.cms.gov/listserv-signup
General CoE News: "CCSQ HCD CoE News"
Community of Practice Emails: "CCSQ HCD-CoP Notify"