Human-Centered Design

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CCSQ HCD Training

The HCD CoE works closely with CCSQ and ISG to guide, support, and foster the adoption and maturation of human-centered design practices. To achieve this, they empower CMS stakeholders to innovate by providing consumer-first research and design thinking strategies and solutions. To learn more, please visit the HCD website.


Foundational Learning Path

The CCSQ Foundational Path contains three courses that help to fulfill the CMS monthly, ongoing training requirements for all employees.

Upcoming Training

What

When

Who Should Attend
Introduction to Human-Centered Design

July 9-10, 2024; 10:00am - 3:00pm EST

Beginner
Office Hours

July 18, 2024; 12:00pm - 12:45pm EST

All

Persona-Driven Backlog Prioritization

August 6, 2024; 10:00am - 3:00pm EST

Intermediate  

Office Hours

August 15, 2024; 12:00pm - 12:45pm EST

All

UX & Agile for Software Development

September 12, 2024; 1:00pm - 4:00pm EST

Intermediate

Training Courses


An Introduction to Human-Centered Design

Discover Human-Centered Design (HCD) at CMS. Learn the six-step process through hands-on workshops.


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Personas: Gain Empathy for Improved Ideation and Implementation

Unlock creativity with personas. Drive empathy and ideation for better customer experiences.


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Customer Empathy Through Journey Mapping

Visualize customer experiences with journey maps. Enhance empathy and drive impactful change with this HCD tool.

 

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Survey Design Best Practices


Learn survey design basics. Gain insights and avoid pitfalls for meaningful results.


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Persona-Driven Backlog Prioritization

Prioritize customer value with Kano Method. Learn unbiased backlog techniques for optimal results.


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Leading a Mature HCD Practice

Become an HCD change agent. Learn to champion customer-centricity and drive meaningful transformation.


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Testimonials
  • "The speakers were entertaining and very knowledgeable. They made the training fun."
  • "The breakout rooms were very beneficial. It helped reinforce the concepts that were being presented."
  • "The exercises were thought-provoking and easy to apply in day-to-day work tasks."
  • "I enjoyed the activities that gave us an opportunity to pilot some of the strategies we were learning."
  • "The exercises were thought-provoking and easy to apply in day-to-day work tasks."

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