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Vision
To empower CCSQ stakeholders to innovate by providing customer-first and design thinking strategies and solutions.
What is HCD
HCD is not just about a user interface (it's about the experience, which can encompass many digital and non-digital touch points) ...
Services
We serve CCSQ by demonstrating how design thinking leads to better products and services for its customers.
Training
Gain an understanding of the Human-Centered Design process through hands on training or browse the Microlearning videos section.
HCD Community of Practice (CoP)
For HCQIS LOB UX and Product Owners to share success stories, help one another, and learn from each other.
WHO ARE WE?
The HCD CoE is an organization that impacts the way the Center for Clinical Standards and Quality (CCSQ) delivers policy, products and services to its customers. Through the provision of education, support and resources, we will promote the continued implementation and usage of HCD best practices. Read more...
What is HCD and Why Do We Use It?
Human-Centered Design (HCD) at CMS is the process CCSQ IT Product and Support Teams (CIPST) uses to understand the people for whom we are writing policies and creating programs and services. At the center of our HCD process is participatory design, where we work directly with clinicians, beneficiaries, third-party vendors, federal partners, and CMS employees to collaboratively understand the context of their work and engagement with CMS, as well as the solutions we are creating to support them.
While ISG has typically focused on satisfying the functional requirements, the HCD process explicitly focuses on understanding people and the context in which they interact with CMS services. The HCD process at CMS consists of the following six steps: initiation; immersion in research to understand people using CMS services; synthesis of data and insights; ideation of possible solutions; prototyping new services and testing them; and implementation.
Blog Posts
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Blog: DHS (Department of Homeland Security) Usability Testing Kit — So Easy, Anyone Can Do It
created by
Nov 27, 2023
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Blog: Human-Centered AI: 5 HCD Principles for Developing AI
created by
Sep 29, 2023
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Blog: How Collaboration Improves U.S. Health Care
created by
Sep 18, 2023
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Blog: Working with the Public to Improve Digital Forms: A GSA Case Study
created by
Sep 14, 2023
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Blog: How to Design the Best Meeting Ever
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Sep 08, 2023
Connect with Us!
QualityNet Slack: #hcd-share and #help-hcd
Email Lists: Sign up at https://qualitynet.cms.gov/listserv-signup
General CoE News: "CCSQ HCD CoE News"
Community of Practice Emails: "CCSQ HCD-CoP Notify"
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