ISG Playbook
APIs
The premise of Human-Centered Design is to seek to understand your customer. What does it look like to involve your customer throughout the process of creating products, services, and policies that impact them?
The HCD Center of Excellence provides training opportunities and resources to help you be more successful in your role supporting the mission of CMS.
HCD-101 Intro to HCD
| When | What | Where |
|---|---|---|
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10:00 am-3:00 pm | Intro to HCD Training | Remote |
Gain an introductory understanding of HCD and some basic HCD methods/activities that can be applied to your role at CCSQ.
Personas - Gain Empathy for Improved Ideation and Implementation
| When | What | Where |
|---|---|---|
10:00 AM to 3:00 PM (includes one hour lunch break) |
Experience the creative process of using personas to develop empathy for your customers and power ideation.
Optimizing Usability with Site Analytics
| When | What | Where |
|---|---|---|
1:00 PM to 3:00 PM |
Gain an introductory understanding of how to uncover usability issues using common site analytics tools to improve customer satisfaction.
Videos
Watch short videos to learn about the methods used at each phase of the Human-Centered Design process as well as an introduction to design thinking.
Recommended Reading
View a selection of recommended books and articles related to Human-Centered Design.
Connect with Us!
QualityNet Slack: #hcd-share and #help-hcd
Email Lists: Sign up at https://qualitynet.cms.gov/listserv-signup
General CoE News: "CCSQ HCD CoE News"
Community of Practice Emails: "CCSQ HCD-CoP Notify"