Meeting | Topic |
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June 27, 2024: Session Materials | Design: Challenges, Opportunities and Futures |
March 28, 2024: Session Materials | Human-Centered Design 10X Projects |
December 19, 2023: Session Materials | DHS (Department of Homeland Security) Usability Testing Kit — So Easy, Anyone Can Do It |
November 8, 2023: Session Materials | World Usability Day Collaboration and Cooperation |
September 28, 2023: Session Materials | Working with the Public to Improve Digital Forms: A GSA Case Study |
June 29, 2023: Session Materials | Continuously Improve Your Website by Using Customer Feedback and Web Analytics: An IRS Case Study |
March 30, 2023: Session Materials | Research Operations: Approaches to Recruitment and Knowledge Management |
November, 8: 2022: Session Materials | World Usability Day Our Health |
October 27, 2022: Session Materials | A Coffee Conversation: Addressing Disability with Healthcare Disparities and Equity |
September 29, 2022: Session Materials | Measuring Customer Satisfaction: Case Studies from Hospital Quality Reporting Program (HQR) and Quality Payment Program (QPP) |
August 25, 2022: Session Materials | Calm Technology |
July 28, 2022: Session Materials | WEB3.0 Is It Over? |
June 30, 2022: Session Materials | CMS DESIGN SYSTEM: PAST, PRESENT, and FUTURE |
May 26, 2022: Session Materials | HCD as a Verb and Behavior |
April 28, 2022: Session Materials | Brainstorming: How to Create More Ideas and Better Ideas |
March 31, 2022: Session Materials | Championing the Value of HCD in Government |
February 23, 2022: Session Materials | Customer Experience: A Fireside Chat with Stephanie Thum, CCXP |
January 28, 2022: Session Materials | Engaging with Ethics to Make Trustworthy Experiences |
December 17, 2021: Session Materials | Using Ethnography to Make APIs Usable |
November 10, 2021: Session Materials | World Usability Day Design of Our Online World: Trust, Ethics, and Integrity |
October 29, 2021: Session Materials | Creative Facilitation: Increase Collaboration, Productivity, and Innovation |
September 24, 2021: Session Materials | Touchpoints: Making Customer Feedback Easier |
August 27, 2021: Session Materials | Driving Creativity and Improving Customer Experience with Empathy - A Panel Discussion |
July 30, 2021: Session Materials | Struggles and Successes on Our Way to Operationalizing HCD Research - A Case Study from QPP |
June 25, 2021: Session Materials | Service Design for Hospital Quality Reporting (HQR): Service Blueprint and Journey Maps |
May 28, 2021: Session Materials | Leveraging Human-Centered Techniques in Root Cause Analysis: Tracing Cause Without Blame |
April 30, 2021: Session Materials | Behind the Glass: Interview Techniques for Non-Researchers |
March 26, 2021: Overview, Resources, Recording | What Three Heuristic Evaluations Taught Us About Iteration |
February 26, 2021: Overview, Recording | The Content Audit: Agony and Ecstasy |
January 29, 2021: Overview, Recording | Incorporate Web Analytics into Your Design Practice |
December 18, 2020: Overview, Recording | HCD and COVID-19: A Panel Discussion. |
November 12, 2020: Event Site, Session Recordings, Decks | World Usability Day - Human Centered AI |
October 30, 2020: Overview, Deck, Recording | Researchers Don't Let Friends Use Unreliable Task Ratings |
September 25, 2020: Overview, Deck, Recording | Working at the Intersection of Graphic Design and HCD |
August 28, 2020: Overview, Deck, Resources | Validating and Improving Navigation with Tree Testing |
August 14, 2020 | Designing World Usability Day |
July 2020 Community of Practice: Video, Deck, and Resources | Designing for Accessibility |
June 2020 Community of Practice: Overview, Video, and Resources | Improve Customer Experience with Content Strategy |
May 2020 Program Overview, Video, and Resources | Brainstorm Better: Improving a Critical Skill |
April 2020 Meeting Overview and Deck | Quantifying Behavior and Impact Along the Customer Journey |
March 2020 Meeting Overview and Video | Uncover Problems and Discover Opportunities with Usability Testing |
February 2020 Meeting Overview and Video | Lean UX Approaches for Agile Environments |
January 2020 Meeting Overview and Video | Using Personas for Effective Decision-Making: A Panel Discussion |
December 2019 Meeting Overview | Design Systems: A Panel Discussion |
November 2019 World Usability Day | Designing for the Future We Want |
June 2019 Meeting Minutes | Best practices to capture human interest in the UI |
May 2019 Meeting Minutes | Persona-driven backlog prioritization |
April 2019 Meeting Minutes | Discussion: Recruiting research participants |