The art and science of determining what to build, and when, is often a convoluted process driven by business viability and technical feasibility. But what if prioritization could include what provides the greatest value to our customers?
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Learning Objectives
Attendees will understand the Kano Method andother
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techniques for prioritizing backlogs
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that eliminates stakeholder bias
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, offers guidance forresearch planning that provides the best customer value, while supporting effective decision-making through the lens of customer data.
Remote w/ interactive and collaborative exercises.
Contact us at HCD@cms.hhs.gov for questions about the training.
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Upcoming Sessions
@1:00 - 4:00 pm, EST
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Certificate for This Course
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To earn a Certificate of Completion from CCSQ’s Human-Centered Design Center of Excellence, participants must complete the full duration of the training course and will receive a dated and verified Electronic Certificate (PDF). Certificates are sent to your email within two weeks of completion. Once you have earned your certificate, list it on your resume and LinkedIn profile under ‘Education’.
Duration of learning: 8 hours / 480 mins
Earn your CCSQ HCD certification today and registrar for upcoming training courses.