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HCD 202 - Persona-Driven Backlog Prioritization
The art and science of determining what to build, and when, is often a convoluted process driven by business viability and technical feasibility. But what if prioritization could include what provides the greatest value to our customers?
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During this online training, attendees will learn the Kano Method and other techniques for prioritizing their work in an intentional, quantitative way that eliminates stakeholder bias and provides the best customer value. |
- Duration: 3 hours
- Level: Intermediate
- Prerequisites: Recommend completion of Foundational Learning Path (FLP) courses HCD 101 Introduction to HCD and LACE Agility Foundations plus HCD 102 Personas: Gain Empathy.
- Companion Courses: ConsiderHCD 103 103 Optimizing Usability with Site Analytics and or HCD 105 Survey Design Best Practices.
- Attendee types: All CMS development teams, leaders, SMEs, policy staff, management supporting CMS policy, business, products and services.
- Class type: Remote w/ interactive and collaborative exercises.
- Objectives: Attendees will understand the Kano Method and other techniques for prioritizing backlogs that eliminates stakeholder bias, offers guidance for research planning that provides the best customer value, while supporting effective decision-making through the lens of customer data.
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Upcoming Sessions
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