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The CCSQ Human-Centered Design Community of Practice (HCD CoP) exists so that practitioners and those passionate about design can learn, share, and apply HCD knowledge. 

These monthly information sessions involve participation by UX designers and researchers, engineers, product managers, and anyone passionate about human-centered design. During these online sessions speakers share their experiences and insights with the community to support continued learning around important HCD topics. Recent programs have included: Brainstorm Better: Improving a Critical Skill, Uncover Problems and Discover Opportunities with Usability Testing, Improve Customer Experience with Content Strategy, and World Usability Day 2020 - Human-Centered AI.

Our guiding principles for the community are to:

  • Elevate HCD literacy and understanding
  • Bring creativity to problem solving and ideation
  • Talk about challenges and unsolved problems

We encourage everyone to participate in the community so that we can continue to grow the application of HCD across ISG. 

If you’re interested in sharing your work and insights at an upcoming community of practice, please tell us more about it here.


Upcoming Meetings

MeetingTopic

November 10, 2021

8:30 AM - 4:00 PM ET

CCSQ World Usability Day - Design of Our Online World: Trust, Ethics and Integrity

Every November, events take place worldwide that bring communities together to celebrate how we can make the world easier for everyone. ISG will host its 3rd annual program to explore this year’s theme, Design of Our Online World: Trust, Ethics, and Integrity.

The program will include presentations, case studies, a panel, and more with design and technology professionals. With an open-house style format on Zoom, you can join portions of the event to align with your schedule and interests. Topics will include:

  • Ethical data visualization in public health,
  • Democratizing user research,
  • Defining and measuring trust as a UX practitioner,
  • How empathy-driven design can help build trust,
  • And more!

Learn more or register now.


December 17, 2021

1 PM ET

Using Ethnography to Make APIs Usable

Look for more information soon.


Past Meeting Notes

MeetingTopic
October 29, 2021: Session MaterialsCreative Facilitation: Increase Collaboration, Productivity, and Innovation
September 24, 2021: Session MaterialsTouchpoints: Making Customer Feedback Easier
August 27, 2021: Session MaterialsDriving Creativity and Improving Customer Experience with Empathy - A Panel Discussion
July 30, 2021: Session MaterialsStruggles and Successes on Our Way to Operationalizing HCD Research - A Case Study from QPP 
June 25, 2021: Session MaterialsService Design for Hospital Quality Reporting (HQR): Service Blueprint and Journey Maps
May 28, 2021: Session MaterialsLeveraging Human-Centered Techniques in Root Cause Analysis: Tracing Cause Without Blame
April 30, 2021: Session MaterialsBehind the Glass: Interview Techniques for Non-Researchers
March 26, 2021: Overview, Resources, RecordingWhat Three Heuristic Evaluations Taught Us About Iteration
February 26, 2021: Overview, RecordingThe Content Audit: Agony and Ecstasy
January 29, 2021: Overview, RecordingIncorporate Web Analytics into Your Design Practice
December 18, 2020: Overview, RecordingHCD and COVID-19: A Panel Discussion.
November 12, 2020: Event Site, Session Recordings, DecksWorld Usability Day - Human Centered AI
October 30, 2020: Overview, Deck, RecordingResearchers Don't Let Friends Use Unreliable Task Ratings
September 25, 2020: Overview, Deck, RecordingWorking at the Intersection of Graphic Design and HCD
August 28, 2020: Overview, Deck, ResourcesValidating and Improving Navigation with Tree Testing

August 14, 2020

Designing World Usability Day

July 2020 Community of Practice: Video, Deck, and ResourcesDesigning for Accessibility
June 2020 Community of Practice: Overview, Video, and ResourcesImprove Customer Experience with Content Strategy
May 2020 Program Overview, Video, and ResourcesBrainstorm Better: Improving a Critical Skill
April 2020 Meeting Overview and DeckQuantifying Behavior and Impact Along the Customer Journey
March 2020 Meeting Overview and VideoUncover Problems and Discover Opportunities with Usability Testing

February 2020 Meeting Overview and Video

Lean UX Approaches for Agile Environments
January 2020 Meeting Overview and Video

Using Personas for Effective Decision-Making: A Panel Discussion

December 2019 Meeting Overview and DeckDesign Systems: A Panel Discussion
November 2019 World Usability DayDesigning for the Future We Want
June 2019 Meeting MinutesBest practices to capture human interest in the UI
May 2019 Meeting MinutesPersona-driven backlog prioritization
April 2019 Meeting MinutesDiscussion: Recruiting research participants
March 2019 Meeting MinutesBuilding a Roadmap using Atlassian
February 2019 Meeting MinutesSection 508
January 2019 Meeting MinutesLean Coffee
December 2018 Meeting Minutes2018 UX teams Retro
November 2018 Meeting MinutesIntegrating UX into Agile
October 2018 Meeting MinutesPaperwork Reduction Act and its Impact on User Research
September 2018 Meeting MinutesCMS Design System
August 2018 Meeting MinutesDesign Studio
July 2018 Meeting MinutesLean Coffee
June 2018 Meeting MinutesGeneral Discussion
May 2018 Meeting MinutesGeneral Discussion

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Email List

Sign up for “CCSQ HCD-CoP Notify" to stay informed of HCD Community of Practice events by following the steps provided in the Quick Start Guide below. All users on our previous distribution list have already been added to this listserv. 
 

Quick Start Guide 

Step 1: Access the QualityNet site at https://qualitynet.cms.gov/. 

Step 2: Click Subscribe to Email Updates. 

Step 3: Select Private Lists tab. 

Step 4: Enter the required fields (name and email) and select CCSQ HCD-CoP Notify: Human-Centered Design Community of Practice Notifications from the list. 

Note: Please sign up with a company-affiliated email address. Requests with personal email addresses will be rejected. 

Step 5: Click Submit. 

Step 6: Follow the instructions sent via email to confirm your subscription. Once your request is approved by the list administrator, you will be added to the distribution list and will begin receiving email notifications. 

Additional Guidance 


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