Page tree

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Include Page
Nav-buttons-c-help
Nav-buttons-c-help


The CCSQ Human-Centered Design Community of Practice (HCD CoP) exists so that practitioners and those passionate about design can learn, share, and apply HCD knowledge

These monthly information sessions involve participation by UX designers and researchers, engineers, product managers, and anyone passionate about human-centered design. During these online sessions speakers share their experiences and insights with the community to support continued learning around important HCD topics. Recent programs have included: Brainstorm Better: Improving a Critical SkillUncover Problems and Discover Opportunities with Usability TestingImprove Customer Experience with Content Strategy, and World Usability Day 2020 - Human-Centered AI.

Our guiding principles for the community are to:

  • Elevate HCD literacy and understanding
  • Bring creativity to problem solving and ideation
  • Talk about challenges and unsolved problems

We encourage everyone to participate in the community so that we can continue to grow the application of HCD across ISG. Please register below for an upcoming session. 

If you’re interested in sharing your work and insights at an upcoming community of practice, please contact us.


Sign up for “CCSQ HCD-CoP Notify" to stay informed of HCD Community of Practice events by following the steps provided in the Quick Start Guide below. All users on our previous distribution list have already been added to this listserv. 
 

Quick Start Guide 

Step 1: Access the QualityNet site at https://qualitynet.cms.gov/. 

Step 2: Click Subscribe to Email Updates. 

Step 3: Select Public Lists tab. 

Step 4: Enter the required fields (name and email) and select CCSQ HCD-CoP Notify: Human-Centered Design Community of Practice Notifications from the list. 

Step 5: Click Submit. 

Step 6: Follow the instructions sent via email to confirm your subscription.  

Additional Guidance 


Upcoming Meetings

MeetingTopic
April 30, 2021, 1 PM ET

Behind the Glass: Introduction to Interview Techniques for Non-Researchers

"Where were you on May 1 at 10 PM?" is not the way to begin a user interview when looking to innovate products, services, or policies. While it may work in a dark, smoke-filled room with one swinging bulb, there are more effective means to get the information you need to understand your customers and their challenges.

Interviewing is a foundational HCD research method that people often assume they already possess. Everyone can ask questions, right? Isn't this just talking to people? If you want to move from gathering data to uncovering compelling insights, interviewing is more than a conversation or verbal exchange.

Join the CCSQ Human-Centered Design Community of Practice on Friday, April 30 at 1 PM ET. Senior Design Strategist Malaika Simmons from Tantus Technologies will share Behind the Glass: Introduction to Interview Techniques for Non-Researchers. Malaika will: 

  • Uncover the impact of interviewing,
  • Provide best practices for formulating questions, 
  • Introduce other ethnographic methods, and
  • Facilitate breakout sessions so you can experiment with ethnographic techniques.

Register today to join the discussion and to collaborate with a community of professionals. Attend via Zoom

Programming is under development.

Look for more information soon

.


May 28, 2021, 1 PM ET

Leveraging Human-Centered Techniques in Root Cause Analysis: Tracing Cause Without Blame

Presenter: Edward O'Connor, Mantech

Look for more information soon.


Past Meeting Notes

MeetingTopic
March 26, 2021: Overview, Resources, RecordingWhat Three Heuristic Evaluations Taught Us About Iteration
February 26, 2021: Overview, RecordingThe Content Audit: Agony and Ecstasy
January 29, 2021: Overview, RecordingIncorporate Web Analytics into Your Design Practice
December 18, 2020: Overview, RecordingHCD and COVID-19: A Panel Discussion.
November 12, 2020: Event Site, Session Recordings, DecksWorld Usability Day - Human Centered AI
October 30, 2020: Overview, Deck, RecordingResearchers Don't Let Friends Use Unreliable Task Ratings
September 25, 2020: Overview, Deck, RecordingWorking at the Intersection of Graphic Design and HCD
August 28, 2020: Overview, Deck, ResourcesValidating and Improving Navigation with Tree Testing

August 14, 2020

Designing World Usability Day

July 2020 Community of Practice: Video, Deck, and ResourcesDesigning for Accessibility
June 2020 Community of Practice: Overview, Video, and ResourcesImprove Customer Experience with Content Strategy
May 2020 Program Overview, Video, and ResourcesBrainstorm Better: Improving a Critical Skill
April 2020 Meeting Overview and DeckQuantifying Behavior and Impact Along the Customer Journey
March 2020 Meeting Overview and VideoUncover Problems and Discover Opportunities with Usability Testing

February 2020 Meeting Overview and Video

Lean UX Approaches for Agile Environments
January 2020 Meeting Overview and Video

Using Personas for Effective Decision-Making: A Panel Discussion

December 2019 Meeting Overview and DeckDesign Systems: A Panel Discussion
November 2019 World Usability DayDesigning for the Future We Want
June 2019 Meeting MinutesBest practices to capture human interest in the UI
May 2019 Meeting MinutesPersona-driven backlog prioritization
April 2019 Meeting MinutesDiscussion: Recruiting research participants
March 2019 Meeting MinutesBuilding a Roadmap using Atlassian
February 2019 Meeting MinutesSection 508
January 2019 Meeting MinutesLean Coffee
December 2018 Meeting Minutes2018 UX teams Retro
November 2018 Meeting MinutesIntegrating UX into Agile
October 2018 Meeting MinutesPaperwork Reduction Act and its Impact on User Research
September 2018 Meeting MinutesCMS Design System
August 2018 Meeting MinutesDesign Studio
July 2018 Meeting MinutesLean Coffee
June 2018 Meeting MinutesGeneral Discussion
May 2018 Meeting MinutesGeneral Discussion

Create from template
blueprintModuleCompleteKeycom.atlassian.confluence.plugins.confluence-business-blueprints:meeting-notes-blueprint
contentBlueprintIde58badea-7ccd-424d-9db9-aa91a8ed6320
createButtonLabelCreate meeting note

Include Page
Contact
Contact

Action Items

Task report
spacesHCD
pageSize10
spaceAndPagespace:HCD
labelsmeeting-notes
statusincomplete




...