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The CCSQ Human-Centered Design Community of Practice (HCD CoP) exists so that practitioners and those passionate about design can learn, share, and apply HCD knowledge

These monthly information sessions involve participation by UX designers and researchers, engineers, product managers, and anyone passionate about human-centered design. During these online sessions speakers share their experiences and insights with the community to support continued learning around important HCD topics. Recent programs have included: Brainstorm Better: Improving a Critical SkillUncover Problems and Discover Opportunities with Usability TestingImprove Customer Experience with Content Strategy, and World Usability Day 2020 - Human-Centered AI.

Our guiding principles for the community are to:

  • Elevate HCD literacy and understanding
  • Bring creativity to problem solving and ideation
  • Talk about challenges and unsolved problems

We encourage everyone to participate in the community so that we can continue to grow the application of HCD across ISG. Please register below for an upcoming session. 

If you’re interested in sharing your work and insights at an upcoming community of practice, please send an email to: hcd@hcqis.org.


Sign up for “CCSQ HCD-CoP Notify" to stay informed of HCD Community of Practice events by following the steps provided in the Quick Start Guide below. All users on our previous distribution list have already been added to this listserv. 
 

Quick Start Guide 

Step 1: Access the QualityNet site at https://qualitynet.cms.gov/. 

Step 2: Click Subscribe to Email Updates. 

Step 3: Select Public Lists tab. 

Step 4: Enter the required fields (name and email) and select CCSQ HCD-CoP Notify: Human-Centered Design Community of Practice Notifications from      from the list. 

Step 5: Click Submit. 

Step 6: Follow the instructions sent via email to confirm your subscription.  

Additional Guidance 


Create, share, and apply human-centered design knowledge

Upcoming Meetings

MeetingTopic
February 26, 2021, 1 PM ET

The Content Audit: Agony and Ecstasy 

Content strategy—the planning, creation, delivery, and governance of content—often entails generating new content but understanding the strengths and weaknesses of existing content is just as important. Performing a content audit is an excellent place to start. 

A content audit can be time-consuming and often detailed and tedious work. But the thrill of evaluating and identifying opportunities to help improve your organization's content and ultimately customer experience makes it undoubtedly worth it.  

Join the CCSQ Human-Centered Design Community of Practice on Friday, February 26, as we welcome guest speaker Senior Content Strategist Julie Stromberg from Fearless, currently teaming with the Center for Medicaid and CHIP Services. Julie will share: 

  • Why content audits matter. 
  • Case studies. 
  • How to get started. 
  • Analysis and connecting content to organizational goals. 

Register today to join the discussion and to collaborate with a community of professionals. Attend via Zoom.

Register on Eventbrite: https://www.eventbrite.com/e/the-content-audit-agony-and-ecstasy-tickets-141041790793

March 26, 2021, 1 PM ET

What 3 Heuristic Evaluations Taught Us About Iteration

Presenter: Ann Aly, Agile 6

Look for more information soon.

April 30, 2021, 1 PM ET

Yes You Can: Establishing Team Practices to Create Successful Products

Presenter: Jenn Downs, A1M

Look for more information soon.

May 28, 2021, 1 PM ET

Leveraging Human-Centered Techniques in Root Cause Analysis: Tracing Cause Without Blame

Presenter: Edward O'Connor, Mantech

Look for more information soon.


Past Meeting Notes

MeetingTopic
January 29, 2021: Overview, RecordingIncorporate Web Analytics into Your Design Practice
December 18, 2020: Overview, RecordingHCD and COVID-19: A Panel Discussion.
November 12, 2020: Event Site, Session Recordings, DecksWorld Usability Day - Human Centered AI
October 30, 2020: Overview, Deck, RecordingResearchers Don't Let Friends Use Unreliable Task Ratings
September 25, 2020: Overview, Deck, RecordingWorking at the Intersection of Graphic Design and HCD
August 28, 2020: Overview, Deck, ResourcesValidating and Improving Navigation with Tree Testing

August 14, 2020

Designing World Usability Day

July 2020 Community of Practice: Video, Deck, and ResourcesDesigning for Accessibility
June 2020 Community of Practice: Overview, Video, and ResourcesImprove Customer Experience with Content Strategy
May 2020 Program Overview, Video, and ResourcesBrainstorm Better: Improving a Critical Skill
April 2020 Meeting Overview and DeckQuantifying Behavior and Impact Along the Customer Journey
March 2020 Meeting Overview and VideoUncover Problems and Discover Opportunities with Usability Testing

February 2020 Meeting Overview and Video

Lean UX Approaches for Agile Environments
January 2020 Meeting Overview and Video

Using Personas for Effective Decision-Making: A Panel Discussion

December 2019 Meeting Overview and DeckDesign Systems: A Panel Discussion
November 2019 World Usability DayDesigning for the Future We Want
June 2019 Meeting MinutesBest practices to capture human interest in the UI
May 2019 Meeting MinutesPersona-driven backlog prioritization
April 2019 Meeting MinutesDiscussion: Recruiting research participants
March 2019 Meeting MinutesBuilding a Roadmap using Atlassian
February 2019 Meeting MinutesSection 508
January 2019 Meeting MinutesLean Coffee
December 2018 Meeting Minutes2018 UX teams Retro
November 2018 Meeting MinutesIntegrating UX into Agile
October 2018 Meeting MinutesPaperwork Reduction Act and its Impact on User Research
September 2018 Meeting MinutesCMS Design System
August 2018 Meeting MinutesDesign Studio
July 2018 Meeting MinutesLean Coffee
June 2018 Meeting MinutesGeneral Discussion
May 2018 Meeting MinutesGeneral Discussion

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