ISG Playbook
APIs
QualityNet Confluence Upgrade to Version 7.19.9
On June 29, the QualityNet Atlassian team upgraded QualityNet Confluence to version 7.19.9.
QualityNet Jira Upgrade to Version 9.4.5
On May 10, the QualityNet Atlassian team upgraded QualityNet Jira to version 9.4.5. Below are some highlights of new features and additional functionality users can expect as a result of the upgrade.
Highlights:
- Issue statuses and transitions are now in one place
- New activity tab sorting capabilities
- JSM configuring request view
- Setting up URLs with auto-populated request fields in JSM
Issue statuses and transitions are now in one place
Check all the issue statuses and transitions as well as your issue workflow with a single click from the Issue status menu.
The current issue status is presented as a menu label instead of being displayed in the issue details section. So all the related information is now easy to spot in an instant. Note: You will still be able to search by Status in the Issue Navigator. View the Workflows documentation to learn more about issue workflows.
1 Issue status menu label: a trigger menu button that displays the current status of an issue.
2 Issue status menu: contains a set of issue statuses, transitions, and current issue workflow.
New activity tab sorting capabilities
View both the oldest and newest events (like History) for each tab, without loading all those that are in between.
Select either Oldest first or Newest first and Jira will display the desired events.
1 Activity tabs: display all events for an issue, such as added comments or history of an issue.
2 Activity tab events: a list of all tab-related activities for an issue.
3 Sort an issue activity: select to view either the oldest or newest events for an issue.
JSM configuring request view
Customers have the ability to set which columns they want to see in their requests list, the order of columns, and how columns are sorted.
Select Requests and then My requests and more actions ... from the help center to get started.
View the Configuring request view documentation to learn more.
Setting up URLs with auto-populated request fields in JSM
Generate URLs that will automatically populate selected request fields with contextual data.
This allows you to direct your customers to the customer portal from an external website and transfer certain details into the request fields. Note: You must be a Jira admin to set up request types and workflows.
View the Setting up request types documentation for more information.
QualityNet Confluence Upgrade to Version 7.19.6
On April 12, the QualityNet Atlassian team upgraded QualityNet Confluence to version 7.19.6.
QualityNet Confluence Upgrade to Version 7.11
On March 17, the QualityNet Atlassian team upgraded QualityNet Confluence to version 7.11. Below are some highlights of new features and additional functionality users can expect as a result of the upgrade.
Highlights:
- Analytics for Confluence is now part of Confluence Data Center
- Team Calendars is now part of Confluence Data Center
Analytics for Confluence is now part of Confluence Data Center
Whether you want to monitor the reach of your communications, identify infrequently viewed spaces that could be cleaned up, or you're simply curious to know who creates the most content, analytics has the data you need to make good decisions.
Get insights about your whole site
The site analytics reports give you a birds-eye view of engagement with all the content in your site. Filter the report by date and type of content (1), visualize trends in viewing, creating, and updating across your site (2), identify popular spaces (3), and celebrate your most active viewers and contributors (4).
More than just page views
Drill down into the site analytics report to see data about a space, a page, or even an individual file attached to a page. Alternatively, access analytics reports from within a space (5) or on a page.
Track trends in creating, updating, and commenting on content. Sort by the last modified or last viewed date to identify stale or obsolete content that could be archived.
Export the data to Excel (6) to dive even deeper and do your own analysis.
Built with privacy in mind
We know some Confluence sites are complex, and may be made up of multiple teams, companies, or even be the place you collaborate with your customers. You can still get the benefit of granular analytics data, while not compromising people's privacy.
- Space permissions are respected at every level. People can only view data about spaces they have permission to see.
- Access to analytics reports can be limited to specific groups, specific people in individual spaces, or left open for everyone to view.
- Increased privacy mode allows you to anonymize people's names and avatars. You still get an accurate picture of the engagement, without revealing user information.
Lots of data? No problem
Granular retention rules and rate limiting options allow you to keep the amount of analytics data under control, and get access to insights without compromising your site performance. Fine tune these settings to suit your organization's needs:
- Set retention rules for analytics data by time and maximum number of records.
- Limit the number of reports that can be generated simultaneously, to prevent analytics queries slowing down your site.
Team Calendars is now part of Confluence Data Center
A long time favorite, Team Calendars allows you to create calendars for yourself and your team, and view other calendars from your organization, all in one place.
Event dates at your fingertips
Create calendars to track events that affect your team, such as release dates, project milestones, or holidays. My Calendars gives you a personalized view of all the calendars you've subscribed to.
Alternatively, embed a calendar on a Confluence page to make crucial dates more visible. Custom event types and reminders allow you to customize each calendar to your exact needs.
Because calendars are connected to spaces, only people who can view a space can view the calendar associated with it. You can choose to restrict your calendar even further, and define exactly who can view and edit events.
Integrate with other apps and calendars
As well as adding your own calendar events, you can populate your calendars automatically, with data from:
- Jira
See your team's sprint dates, release dates, and issue due dates all in one view. - Opsgenie and PagerDuty
Publish schedules and on-call rotations where everyone can see them. - Outlook, Google, iCloud, and Teamup
Subscribe to your organisation's existing calendars, so everyone is on the same page.
Where Team Calendars really comes into its own is the ability to synchronize with other calendar apps, such as your Android or iPhone calendar, or your favorite desktop calendar client. If your app supports CalDav, you can even create and edit events from your favorite app.
Targeting high impact bugs
For long time Team Calendars users, we've fixed over 50 of the highest impact bugs, affecting everything from timezone issues, to sorting, and Jira integration troubles.
QualityNet Jira Upgrade to Version 8.13.2
On February 3, the QualityNet Atlassian team upgraded QualityNet Jira to version 8.13.2. Below are some highlights of new features and resolved issues users can expect as a result of the upgrade.
Highlights
- Hungry for new features?
- API change log
- Long Term Support releases, performance-wise
- Resolved issues
Hungry for new features?
A lot has changed since we released Jira 8.5.x, which also was a Long Term Support release. We introduced issue archiving, improved performance and accessibility, and did other spectacular things to make Jira better for you. See all the changes and fixes that happened between JIRA 7.13 and 8.13 in our change log.
API change log
To help you get a full picture of what has changed since our last Long Term Support releases, we've prepared the REST API change log. Learn more
Long Term Support releases, performance-wise
For every Jira release, we run extensive performance tests to compare the latest version to the previous one. This is to see how the new features affect Jira, and to make sure we’re not introducing any performance regressions.
We’re also comparing performance between Jira Long Term Support releases. These are usually a few versions apart, so the improvements are much more visible than between smaller, feature releases.
You can see the results of our Jira 8.5 LTS Jira 8.13 LTS performance comparison in Performance and scale testing.
Resolved Issues
QualityNet Confluence Upgrade to Version 7.5.2
On September 19, the QualityNet Atlassian team will upgrade QualityNet Confluence to version 7.5. Below are some highlights of new features and additional functionality users can expect as a result of the upgrade.
Highlights:
- New and improved Search feature
- New colors available for tables
- Makeover for the Widget Connecter macro
- Alerts for documents uploaded while you are working on them
New and improved Search feature
The Search feature in Confluence has a new look. When you click into the Search box in Confluence, a new panel will appear on the right side of your screen that will show a list of recently visited spaces and pages. You can even filter your search results directly from this screen. For more information about using this improved Search, visit https://confluence.atlassian.com/conf75/search-1004947221.html.
New colors available for tables
You can now choose from 49 different table cell colors, including pure black and all the colors of the rainbow. The old colors are still available, so your existing tables will look just fine.
Makeover for the Widget Connector macro
It's now easier to keep all your work in one place, and bridge the gap between Confluence and other sites and services your team uses to get work done. You can now use the Widget Connector macro to share media, designs, work in progress, or the latest news from:
- Figma
- Microsoft Stream
- Prezi
- Spotify
The Widget Connector also improved how content is displayed from:
- Google Calendar
- Google Maps
- Google Docs, Sheets, and Slides
- Twitter (now displays Profiles, Lists, and Moments)
Alert for documents uploaded while you are working on them
You'll now be warned if a new version of a file has been uploaded since you started editing a file. You can either discard your changes, or continue to upload your changes as a new version in the file history.
For more information, see the Confluence 7.5 Release Notes.
New Add-Ons for QualityNet Confluence
On May 27, the QualityNet Atlassian Team will make several new add-ons available for use in Confluence. These add-ons will provide new functionality for analyzing the activity of spaces, formatting content, and customizing the look and feel of spaces. Check out some of the key features of the add-ons below, or click the name of each add-on to view it in the Atlassian Marketplace.
Content Formatting Macros
This suite of over 30 easy-to-use Confluence macros gives you the ability to create better, more engaging content. Key features include:
- Background Color - Change the color of a Confluence page or part of it
- Tabs - Add tabs to content for better organisation
- iframe - Display content from webpages within your Confluence page
- Alerts - Create an alert message for when there's an error from a page load
Elements Spreadsheet
With Elements Spreadsheet, you can create dynamic tables in Confluence pages with formulas, filters, and drop-down lists for your data. Key features include:
- Embed a spreadsheet on Confluence pages
- Over 400 formulas, including Vlookup, Countif and Concatenate
- Formatting, filtering, sorting, drop-down list
- Custom colors
Page Views
The Page Views add-on allows you to keep track of everyone who visited your pages and blog posts, and which versions they viewed. Key features include:
- Track page views (including anonymous views) of Confluence pages
- Track attachment downloads or previews
- Display details of who visited the page, when, and how many times
- Display page views of all Confluence pages
*This add-on is available by request only. Please submit a request to the Atlassian Site Administrators if you would like this functionality.
Scroll ImageMap
Scroll ImageMap makes static Confluence images interactive by letting users add multiple clickable regions within them. These regions support mouseover tooltips and can connect readers to Confluence content or external URLs. Key features include:
- Draw square, circular, and abstract polygonal link regions directly on Confluence images
- Place multiple links on a single image
- Link to Confluence or external content
- Add popup mouseover tooltips to explain your content
Jira BigPicture Update
The Jira add-on BigPicture was recently updated from v7.8.3 to v7.11.8. This change was made in response to defective behavior that several users reported encountering when using the application, including Program Boards dropping content, as well as issues with administration of the tool from the application’s administration screens. The update has resolved the issues previously reported, as well as introduced some changes in functionality and the BigPicture user interface (UI) that our users may notice. Some new functionality introduced to BigPicture since v7.8.3 include:
- The ability to map a BigPicture milestone to a Jira issue, useful for those leveraging BigPicture’s Gannt functionality for traditional project planning (v7.9.0)
- The ability to export BigPicture board data to .xlsx format (v7.9.0)
- Updates to BigPicture’s Gannt and Board modules that improve ease-of-access and navigation around these modules, as well as improved performance (v7.10.0)
- Re-design and overhaul of BigPicture’s Board module – users will encounter a new look and feel to the “PI Board” in BigPicture’s Board 2.0. (v7.11.0)
- Multiple updates and enhancements to BigPicture’s Gantt module (v7.11.0)
QualityNet Jira Version Update
On January 14, 2020, the Atlassian Support Team is upgrading HCQIS Jira from version 7.13 to version 8.5. Below are some highlights of new features and additional functionality users can expect as a result of the upgrade.
Highlights:
- New priority icons
- Development info on issue cards
- Flexible boards
- Color updates for issue statuses
- External links open in a new tab
New Priority Icons
We’ve got a lot of feedback about our priority icons not being distinctive or accessible, and we have to agree with that. Finally, after countless hours of designing, user testing, and even looking for inspiration in Egyptian hieroglyphs, we’ve decided on a set of simple and clear icons that will make it easier to distinguish what needs to be done first. Here’s a comparison of old and new icons that you'll be seeing around Jira:
For more information, see Jira Software 8.0 Release Notes.
Development Info on Issue Cards
Tired of having to click on each issue on your board to see the information from your development tools? Now you can add the development tool info directly to your cards by adding the Development field to your Card layout.
Navigate to your board, select Board > Configure > Card layout, and then select Development from the relevant Field name dropdown to add it to your cards. Next time you visit that board, the development information for each issue will be displayed on the cards. You can add or remove the development information for your cards on an individual board basis. For more information, see Jira Software 8.1 Release Notes.
Flexible Boards
You can now resize the ‘Issue details’ panel as you see fit! This was already available on Scrum and Kanban backlogs, but since boards are just a click away... we’ve brought these changes there, too. We’ve also added horizontal scrolling to boards with many columns, just so everything fits nicely, even on small screens. For more information, see Jira Software 8.1 Release Notes.
Color Updates for Status Issues
To bring more consistency between the Jira Server and Jira Cloud applications, and to move another step closer to the new Atlassian Design direction, we’ve updated the colors of issue statuses, notifications, and lozenges. Now, when working with your issues and moving them around, you’ll see the following changes:
For more information, see Jira Software 8.2 Release Notes.
External Links Open in a New Tab
Now, you do not need to right-click every time you want an external link that's added to a Jira issue to open in a new tab in your browser. We've made this option default for external links. However, if you like all links to open in the same tab, you can easily change this in YourUserProfile > Profile > Preferences > External links. For more information, see Jira Software 8.4 Release Notes.
FAQs
The default page settings have no restrictions. To change a page's permissions, click the Restrictions 
icon at the top of the page. Review the page's restrictions options and choose which one is appropriate based on content.
 | Anyone can view this page. Anyone could be able to edit, but not necessarily. |
 | Only specific people can view or edit this page. |
 | This page is set so anyone can view it, but it has inherited restrictions from another page. |
If you would like to remove someone from the page, locate the name and click Remove
Register for interactive QualityNet Atlassian training sessions at ESS Tools University.
- CCSQ Support Central: Provides you with multi-program support to submit a new ticket, and track the status of an existing case, incident, or request. No login required. https://cmsqualitysupport.servicenowservices.com/ccsq_support_central
- ServiceNow Service Portal: Intended only for CMS employees and contractors. The portal provides self-service options for internal customers to report Security Incidents, submit Service Requests for tools or services offered to the internal QualityNet community, report an Incident, provide Approvals, or access internal Knowledge Base articles. The portal enables internal customers to track the status of tickets and requires a login. https://cmsqualitysupport.servicenowservices.com/sp_ess
- QualityNet Jira & Confluence Access questions should be directed to the #help-Atlassian Slack channel or HCQIS Services and Operations Support at:
Phone: (866) 288-8914 (TRS:711)
Slack: #help-service-center-sos
Email: ServiceCenterSOS@cms.hhs.gov
Hours of Operation: 24/7
- For assistance with HARP, please contact HCQIS Services and Operations Support at:
Phone: (866) 288-8914 (TRS:711)
Slack: #help-service-center-sos
Email: ServiceCenterSOS@cms.hhs.gov
Hours of Operation: 24/7
- Find us on SLACK #help-atlassian