This section is designed to provide a quick reference on HCD process and methods. For more in dept learning about HCD visit the HCD Process and Methods page.
INTRODUCTION
The three ways that good design makes you happy | Don Norman
How to build your creative confidence | David Kelley
Speed up Innovation with Design Thinking | Guido Stompff
What is Service Design?
INITIATE
How Might We...?
Stakeholder Mapping - the What and Why
How to Write an Inspired Creative Brief
SYNTHESIZE
UX Design Basics: Mental Models | Jamal Nichols
How to Make a Mind Map - The Basics?
Affinity Diagram- Design Thinking Book
What is Card-Sorting?
IDEATE
IDEO: Brainstorming and Other Ideation Techniques | David and Tom Kelley
Course UX Design: 4 Ideation | Chris Nodder, LinkedIn Learning instructor
PROTOTYPE
User Testing: Why & How | Jakob Nielsen
Usability Testing w. 5 Users: Design Process | Jakob Nielsen