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Created by Unknown User (ki8431), last modified on Jan 29, 2019
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Date
Attendees
HCD CoP Sponsor: Valles-McCullough, Ginny
- Bellamy, Kyle
- Robert Fay
Humphreys, Lesley
- Chirombo, Lovemore
- Mertan, Craig
- Neel, Sara
- Tisinger, Karen
- Yu, Lilian
Goals
- Share best practices and educate people on the benefits of HCD
- Collaboratively solve problems
- Help each member be more successful in their role
Agenda
Item | Who | Notes |
---|
Welcome | | - PM3 HCD goal - to institutionalize HCD within CCSQ
- Intent is to save you time by removing roadblocks
- Intent is to provide "overhead" resource support
- Intent is to teach all stakeholders the value of HCD/UX
- Encouraging Collaboration - HipChat "Human Centered Design" room for the CoP - https://hipchat.hcqis.org/chat/room/261
|
Recap Jul CoP | | Recap of last month: - HCQIS HCD HipChat channel for communication
- HCD Toolkit Updates
- HCQIS Library Updates
|
PM3 HCD Team Updates | Robert Fay | - HCD Training for CCSQ Staff on HCD process
- Small groups: 16-20 people
- Workshops and group activities
- Persona Evaluation
- Finding similarities between across LOBs
- HCQIS Design/Code Samples
- HCD Center of Excellence
|
Upcoming Events | | Customer Experience (CX) Innovation in Public Sector: 9/12/18, 5 PM to 8 PM - https://www.surveygizmo.com/s3/4441517/Sept-12-Digital-Exchange-Registration Design Thinking DC Meetup Group - Fall Summit 2018: 9/28/18, 12:30 PM to 6 PM - https://www.meetup.com/Design-Thinking-DC/events/252164588 REcon 18: Designing the Future of Research: 10/20/18, 9AM - 7PM - http://www.recon18.com DesignOps Summit 2018 11/7-9/18 - https://rosenfeldmedia.com/designopssummit2018 |
| | - Design Studio Prep
- Have a Design Studio when you're starting from "ground zero" (early in the design process)
- Usually 1.5-2 hrs
- Participants: researchers, designers, BAs, developers, POs, etc.
- The more diverse, the better to get everyone's perspectives
- Materials: pens, papers, web conferencing software, smartphone
- Document end results (photos)
- Design Studio
- Design Prompts
- Design tasks all written in user story formats (follows Agile process)
- Sketching
- Take photos after sketching session and email to facilitator
- Share sketches of each participants
- Explains their sketches, why they made design decisions, etc. and get feedback
- Have an ice breaker if there is a resistance amongst participants*
- Design discussion
- Drive initial wireframes and design decisions
- Additional Resources
|
Future Topics |
| - Discuss potentially looking at other topics suggested from July CoP "lean coffee"
- Robert Fay suggested it may be helpful for teams to share how their teams are organized, what works and what has been a challenge
- Post CoP discussion regarding getting access to end users - is it easy or a challenge?
- Post CoP discussion regarding design.cms.gov - can we get reps to speak at our event?
|
Close |
| We Need Your Help - Complete quarterly metrics survey
- Personas - point person to get this information?
- Design / code examples - point person to get this information?
|
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