Introduction to HCD

An introduction to HCD for CMS CCSQ staff

HCD Process Overview

Starts with the people you’re designing for and ends with new solutions that are tailor made to suit their needs.

The workshop consist of a presentation of the six HCD phases as follows:

1. Initiate: Project kickoff that defines scope and confirms expectations;
2. Immerse: Gaining qualitative knowledge via research and empathy;
3. Synthesize: Using collected information to analyze the problem and shape insights;
4. Ideate: Generating ideas via sketching, co-design or other methods;
5. Prototype: Storyboarding or building models on which to gather feedback via testing;
6. Implement: Completing an implementation and/or communication plan for delivery or pilot