Mark your calendars for Thursday, September 29 at 1:00 pm ET for CCSQ HCD Community of Practice: Measuring Customer Satisfaction: Case Studies from Hospital Quality Reporting Program (HQR) & Quality Payment Program (QPP). Join us to learn about aspects of customer satisfaction research at CCSQ, such as:
- Securing PRA coverage,
- Survey tools used on these projects,
- Writing customer satisfaction survey questions,
- Leveraging site intercept survey technology, and
- How the HCD Center of Excellence can support your team’s customer satisfaction research.