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Thank you to all who attended the 2022 CCSQ Data Camp! The recordings from all our sessions are now available here on Confluence.
In order to understand your thoughts on the event, we’d like to gather your feedback in the survey linked here. Thank you again for your participation and interest in this year's Data Camp!

Attendees will learn to champion the value of HCD, assess a team's maturity, and implement a strategy that will lead to meaningful change.

Class Date and Time:

December 8, 2022; 1:00 p.m. - 4:00 p.m. EST

Register Here

Attend the LACE Community of Practice event, Psychological Safety, on Thursday, November 17th from 1:00 pm-3:00 pm EST. Participate in engaging group activities and take part in peer discussions. Come discover techniques to foster a psychologically safe environment in your programs and teams. Attend via Zoom.

REGISTER NOW

Join us for the Fall 2022 CCSQ Data Camp on November 16th and 17th. The CCSQ Data Camps are multi-session, multi-day events designed for the CCSQ Data and Analytics community, where subject matter experts from various groups and lines of businesses will present on various training sessions and informational seminars. This year’s theme will be focusing on “Quality Data Analytics Innovation”, as our session speakers will provide guidance and perspective on CCSQ’s future enhancements and vision for both data and analytics tools.

If you do not have the calendar invite for the event, request an invitation today

For agenda and session information, visit the CCSQ Data Camp page.



Welcome to the Fall 2022 edition of embedded, an online publication packed with timely content about all things human-centered design! Check it out now to read about HCD methodologies, case studies, best practices, insider tips, and even relatable personal experiences presented by your colleagues in CCSQ.

In the RESEARCH-themed issue, you’ll find articles like these and much more:

Start reading the Research issue now!

Join the CCSQ HCD CoE News Mailing List


Attendees will gain an introductory understanding of HCD and some basic HCD methods/activities that can be applied to their role at CCSQ.


Class Date and Time:

October 18-19, 2022; 10:00 a.m. - 3:00 p.m. EST on both days

Register Here

Mark your calendars for Thursday, September 29 at 1:00 pm ET for CCSQ HCD Community of Practice: Measuring Customer Satisfaction: Case Studies from Hospital Quality Reporting Program (HQR) & Quality Payment Program (QPP). Join us to learn about aspects of customer satisfaction research at CCSQ, such as: 

  • Securing PRA coverage,
  • Survey tools used on these projects,
  • Writing customer satisfaction survey questions,
  • Leveraging site intercept survey technology, and
  • How the HCD Center of Excellence can support your team’s customer satisfaction research.

Find Zoom info and other details on the HCD CoE space: https://qnetconfluence.cms.gov/display/HCD/Community

We are constantly collaborating with teammates and creating content for other users to consume in Confluence and Jira — attaching a screenshot and tagging a team member to review a Jira issue; creating an informational page in Confluence with applicable videos and images included; etc. While we may be thinking about how to make this content more interesting and exciting, we don't always consider how accessible it is.

According to the CDC, one in four adults in the United States has a disability. Users with varying degrees of visual, cognitive, auditory, speech, and motor disabilities will have vastly different experiences with the same content. We should strive to make our content just as accessible to users with disabilities as it is to those without disabilities.
Keep reading for a few ways to increase accessibility in QualityNet Confluence and Jira. 

Read the entire Atlassian Blog Post


CMS email will be unavailable starting Friday, September 2 at 8 pm EDT, and ending on Tuesday, September 6. CMS will be migrating email from HHS-managed to CMS-managed services.

What does this mean for you?

  • All emails sent to “@cms.hhs.gov” addresses, including the CCSQ Service Center, will receive an undeliverable message and will not be processed. 
  • Users with an “@cms.hhs.gov” email address will not be able to send messages. 

What if you need support?

  • Utilize CCSQ Support Central “Create a Ticket” to submit CCSQ Service Center tickets. 
  • Contact the CCSQ Service Center at #help-service-center-sos.
  • On Monday September 5th, the following Lines of Business (LOBs) will be able to create a CCSQ Service Center ticket by leaving a voicemail message at the number listed. The CCSQ Service Center will reply to your voicemail as soon as possible starting on Tuesday September 6th at 8 am EDT.
    • Quality Payment Program (QPP) & Electronic Prescribing for Controlled Substances (EPCS): (866) 288-8292
    • Hospital Quality Reporting (HQR) & End Stage Renal Disease Quality Reporting System (EQRS): (866) 288-8912
    • Internet Quality Improvement Evaluation System (iQIES): (800) 339-9313

Mark your calendars for Thursday, August 25 at 1:00 pm ET for CCSQ HCD Community of Practice: Calm Technology. This talk explores the concept of calm technology, a method for smoothly capturing a user’s attention only when necessary, while calmly remaining in the background most of the time.

  • How can we design technologies that become part of a life and not a distraction from it?
  • Technologies that respect human time instead of deterring from it? 

Find Zoom info and other details on the HCD CoE space: https://qnetconfluence.cms.gov/display/HCD/Community

Learn how to create and use a customer journey map to communicate insights, engage team members, and provoke change.

Class Date and Time:

September 27, 2022; 10:00 a.m. - 3:00 p.m. EST

Register Here

Gain an understanding of how your team can share design and development responsibilities and achieve a balanced approach to delivery.

Class Date and Time:

August 16, 2022; 1:00 p.m. - 3:00 p.m. EST

Register Here

Have you heard? The Lean Agile Center of Excellence (LACE) just dropped a new survey for you to voice your opinions on LACE trainings, pain points, and challenges. Your feedback is important to us! 

We invite you to provide honest and anonymous feedback to help us improve our support for you, your program, and other members and programs within the CCSQ Community. 

The survey will be open until Aug 5th

We look forward to your feedback and improving how we can support you.

LACE Community Feedback Survey

Welcome to the Summer 2022 edition of embedded, an online publication packed with timely content about all things human-centered design! Check it out now to read about HCD methodologies, case studies, best practices, insider tips, and even relatable personal experiences presented by your colleagues in CCSQ.

In the LEARNING-themed issue, you’ll find articles like these and much more:

Start reading the Learning issue now!

Join the CCSQ HCD CoE News Mailing List

The Tools You Need When You Need Them!

Formerly Communications Central, the new and improved Communication Toolkit Confluence Space has all the tools you’ll need for your communications efforts. Watch this video to see how the Communications Toolkit helps you will all your communications needs.

Getting help and connecting with the resources you need has never been more convenient! Visit the Communication Toolkit Confluence Space today!