Mark your calendars for Thursday, March 30 at 1:00 pm ET for CCSQ HCD Community of Practice: Research Operations: Approaches to Recruitment and Knowledge Management. We will be joined by a diverse and rich community panel of researchers, digital experts and HCD leaders discussing and debating research operations. 

The session may cover topics including: 

  • Recruiting,
  • Records management (including PII),
  • Paperwork Reduction Act,
  • Knowledge management (synthesis, collaboration, findings),
  • Research tools, and
  • Ways CMS can better support research operations.

Find Zoom info and other details on the HCD CoE space:

During this two-hour course, the LACE will provide a comprehensive overview of Value Stream Mapping. Attendees will learn the concept of organizing around value and the different types of value streams, the steps for mapping value streams and techniques for optimizing the flow of value. The course will discuss how to manage, maintain, and improve a value stream over time.
Learn more and register here:

Prioritization workshops help teams and leadership reach the best decisions by providing a mechanism for thoughtful team input.
Learn more about the Team Priorities Workshop as well as other available workshops, and what to expect upon project request. Contact us at to schedule a workshop now.

Transitioning to Lean-Agile practices for building digital services is especially challenging in the government context. But issues of legacy governance, contracting, and organizational barriers can be overcome with the right information and strategies.
During this two-day course, attendees will learn the principles and practices of the Scaled Agile Framework® (SAFe®), how to execute and release value through Agile Release Trains, and what it means to lead a Lean-Agile transformation of a program inside a government agency.
Learn more and register here:

A Critique is a structured and actionable feedback and improvement loop on new solutions for project teams that can help ensure the design decisions being made align with user needs.
Learn more about the Design Critique Workshop as well as other available Human-Centered Design workshops, and what to expect upon project request. Contact the HCD CoE at to schedule a workshop now.

The beginning of the new year offers a fresh start and opportunity to kickstart good habits. This year, we're focusing on Confluence space standardization. Keep reading for new space templates, tips, and best practices for an organized Confluence space. Join us in this effort to improve manual navigation and search capability, increase the usability of your space, help your team function more efficiently, and help make QualityNet Confluence a better place for all users!

Read the entire Atlassian Blog Post

Welcome to the Winter 2023 edition of embedded, an online publication packed with timely content about all things human-centered design!

In this issue, you’ll find articles recapping health-related sessions from the virtual World Usability Day event held by CMS' Center for Clinical Standards and Quality (CCSQ) Information Systems Group (ISG) in November, 2022. 

Start reading the World Usability Day 2022 Recap issue now!

Join the CCSQ HCD CoE News Mailing List

Attendees will gain an introductory understanding of HCD and some basic HCD methods/activities that can be applied to their role at CCSQ.

Class Date and Time:

February 14-15, 2023; 10:00 a.m. - 3:00 p.m. EST on both days

Register Here

QualityNet Slack beginners and more advanced users!  Register now for upcoming Essentials and Slack 201 Workflows training classes.

Slack 101 Essentials

If you’re new to Slack or just feeling like you could use a little more instruction on how to navigate easily and knowledgeably, then Slack 101 Essentials Training is for you!

Some of the many topics coming up: 

Setting up your profile and Slack notifications

Composing and reading in Slack


Using emojis, gifs

Audio Calls and Huddles

Organizing your space

Channel creation


You must have CCSQ QualityNet Slack downloaded and available on your computer as well as your QualityNet Slack User Role approved.  Please refer to the QualityNet Slack Confluence Getting Started page for instructions.

Register Now

Register Now.  Don’t hesitate!  Sessions limited to 15 persons to allow for more hands-on guidance and classes fill quickly.

DayDateTimeRegistration Info & Link
WednesdayJanuary 2512 pmRegistration Info & Link
MondayFebruary 131 pmRegistration Info & Link
FridayFebruary 249:30 amRegistration Info & Link
We Need Your Help!

What is QNOD?

QNOD stands for QualityNet Operations Dashboard. This dashboard integrates data from multiple reporting sources, like New Relic, Splunk, and Amazon CloudWatch, then displays system health and availability information about each CCSQ service based on this data. QNOD is a single pane of glass into the health of the entire CCSQ ecosystem. It is the preferred method to share the state of your service with CMS and the rest of the community.

How can you help?

The QNOD team wants QNOD to be useful for ADOs as well as CMS. We are revamping the entire application from the ground up using human-centered design and software best practices. We are currently running a usability exercise on our potential new home page and would love your insight. Learn more about QNOD’s user research.

Please complete your submission by January 6th, 2023

We hope you were able to join us for CCSQ’s 4th Annual World Usability Day on November 8, 2022! Session recordings and presentation slides are now available for viewing on the event site in case you missed a session, or just want to watch it again.

Access Session Materials Now

Thank you to all who attended the 2022 CCSQ Data Camp! The recordings from all our sessions are now available here on Confluence.
In order to understand your thoughts on the event, we’d like to gather your feedback in the survey linked here. Thank you again for your participation and interest in this year's Data Camp!

Attendees will learn to champion the value of HCD, assess a team's maturity, and implement a strategy that will lead to meaningful change.

Class Date and Time:

December 8, 2022; 1:00 p.m. - 4:00 p.m. EST

Register Here

Attend the LACE Community of Practice event, Psychological Safety, on Thursday, November 17th from 1:00 pm-3:00 pm EST. Participate in engaging group activities and take part in peer discussions. Come discover techniques to foster a psychologically safe environment in your programs and teams. Attend via Zoom.


Welcome to the Fall 2022 edition of embedded, an online publication packed with timely content about all things human-centered design! Check it out now to read about HCD methodologies, case studies, best practices, insider tips, and even relatable personal experiences presented by your colleagues in CCSQ.

In the RESEARCH-themed issue, you’ll find articles like these and much more:

Start reading the Research issue now!

Join the CCSQ HCD CoE News Mailing List