The CCSQ Centers of Excellence (CoE) supports the Center for Clinical Standards & Quality (CCSQ) Information Systems Group (ISG) in their continuous improvement strategy. The Lean Agile (LACE) and Human-Centered Design (HCD CoE) CoEs focus on driving innovation by sharing knowledge of lean, agile, and human-centered design (HCD) best practices across CCSQ’s portfolio in both program and project contexts.
These groups offer the following services to CCSQ employees and contractors, including:
Consulting & Support
Education & Outreach
Guidance & Best Practices
The HCD CoE works closely with CCSQ and ISG to guide, support, and foster the adoption and maturation of human-centered design practices. To achieve this, they empower CMS stakeholders to innovate by providing consumer-first research and design thinking strategies and solutions. To learn more, please visit the HCD website.