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The CCSQ Centers of Excellence (CoE) supports the Center for Clinical Standards & Quality (CCSQ) Information Systems Group (ISG) in their continuous improvement strategy. The Lean Agile (LACE) and Human-Centered Design (HCD CoE) CoEs focus on driving innovation by sharing knowledge of lean, agile, and human-centered design (HCD) best practices across CCSQ’s portfolio in both program and project contexts.

These groups offer the following services to CCSQ employees and contractors, including:
  • Consulting & Support
  • Education & Outreach
  • Guidance & Best Practices


How Do I...

…find out about agile learning paths and SAFe certification for my professional development?

…learn more about the Paperwork Reduction Act and how it impacts research with public consumers?

…learn about how CCSQ executes Agility via the Agile Playbook?

…find out about agile training and human-centered design training opportunities?

…email the LACE or HCD Centers of Excellence to ask a question or request support?



The LACE works closely with CCSQ and ISG to guide, support, and foster the adoption and maturation of Agile, Scrum, Lean, and Scaled Agile Framework (SAFe) practices. To learn more, please visit the LACE website. 

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The HCD CoE works closely with CCSQ and ISG to guide, support, and foster the adoption and maturation of human-centered design practices. To achieve this, they empower CMS stakeholders to innovate by providing consumer-first research and design thinking strategies and solutions. To learn more, please visit the HCD website. 

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Foundational Learning Path Training

Although the CCSQ Centers of Excellence offers a broad catalog of short and long-form trainings on lean, agile, and human-centered design topics of interest, CCSQ recommends taking the following core courses so that all employees and contractor-partners gain greater alignment by putting into practice the key principles of these philosophies:


See all training & events