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Despite the expectations for federal agencies to become more user-friendly and customer-focused, human-centered design (HCD) often feels like it is left on the cutting room floor due to pressing deadlines, tight resources, and other constraints. On Thursday, March 31, Senior Design Strategist Brian Flaherty with Tantus Technologies will share best practices and facilitate small group discussions to: 

  • Explore ways to champion the value of HCD
  • Reflect on common rebuttals, like HCD takes too much time
  • Define success with a human-centered lens
  • Co-create meaningful answers to why HCD helps government
  • Learn about tools and resources to help you make a case for HCD

Find Zoom info and other details on the HCD CoE space: https://qnetconfluence.cms.gov/display/HCD/Community

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