Blog from March, 2022

Need to get information and updates to your customer base? QualityNet Mailer provides customizable discussion and notification distribution lists with easy-to-manage administration features to save you time and effort.
 
This CMS-sponsored solution was created for Application Development Organizations (ADOs) and contractors to communicate with large groups of program participants, stakeholders, and end-users!
 
QualityNet Mailer provides users with the ability to subscribe directly to your list and receive the latest updates every time you send them out. This prevents you from having to add each new subscriber to a spreadsheet. Simply send your email to your assigned Mailer email address and it instantly goes to all of your subscribers.
 
There are 2 types of lists:
 
Notification List: A simple, one-way communication to send news, meeting invites, surveys, and other information to large groups of subscribers.
Discussion List: Open, ongoing email conversations where an administrator can review and release discussion comments or allow members to post freely.
 
All lists are available by subscription on the QualityNet Mailer Sign Up Page
 
Interested in seeing more? Check out our QualityNet Mailer Public Confluence Page
 
Have any questions? Please reach out to us on Slack: #ess-qualitynetmailer

Mark your calendars for Thursday, March 31 at 1:00 pm ET for CCSQ HCD Community of Practice: Championing the Value of HCD in Government. Learn and discuss:

• Defining success with a human-centered lens
• How to handle common rebuttals about HCD
• Compelling answers to why HCD helps government

Find Zoom info and other details on the HCD CoE space: https://qnetconfluence.cms.gov/display/HCD/Community

Did you know that you can access QualityNet Atlassian on mobile devices? Follow these steps to access Confluence and Jira on a smartphone, iPad, or tablet (GFE and CFE Devices ONLY). 

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Understanding your customers is foundational to human-centered design (HCD). How do you create a shared understanding of your customers across a team and leverage customer research? Personas, a fictitious yet realistic representation of your target customers, can help you do just that.

During this online training attendees will learn the benefits of using personas to drive creativity in their roles at CMS or the QNet Community. They will finish the course with the skills needed to use personas to develop empathy for their customers and power ideation for product features and customer experience improvements.

Class Date and Time:

April 11, 2022; 10:00 a.m. - 3:00 p.m. EST with a 1-hour lunch

Register Here