QualityNet FileCloudallows users to upload and download files and documents while operating within the HCQIS cloud from any workstation with an internet connection.
FileCloud Announcement 11/15/2021
Per CMS direction, the File Management Team will be disabling any FileCloud accounts if a user has not logged in during the past 180 days. If you have not logged in to FileCloud in the past 180 days, or are unsure, please take a moment to log in to ensure your access remains active. We will be distributing a targeted communication to those users who have not logged in on 11/17/2021 and again on 11/24/2021. Any user who has not logged in within 180 days will have their account disabled in FileCloud on 12/1/2021 and will need to request access again through HARP.
FileCloud Announcement 09/22/2021
The File Management Team has made some modifications to the FileCloud Request form on Slack to mitigate submitters from accidentally identifying any sensitive information while making their requests. For the interim, we are asking for a need by date, type of request, Product Owner and point of contact. Once this is provided in Slack, the team will be notified, a JIRA item will be created, and the number provided to the requester. At that point, we will ask the requester to complete their documentation within the JIRA ticket itself, which has limited exposure, and enables the work to be prioritized and executed. We acknowledge this is an additional step which we are asking and appreciate the flexibility while we try to balance obtaining crucial information through a secure method.
Getting Started with QualityNet FileCloud:
QualityNet FileCloud is an easy-to-use file management system that can be utilized to share and store files by members of the QualityNet community. Learn how to get started with QualityNet FileCloud.
Business Case
In support of HCQIS' move from the Ashburn Data Center, the QualityNet FileCloud application was implemented to allow HCQIS contractors to store and share files without needing a direct connection to the Data Center or the HCQIS network.
Features include:
File Management: Create and delete new folders, upload/download files and contract deliverables
Internet-Facing: Explore files using any web browser without the need for connecting to the HCQIS network
File Versioning: Collaborate effectively using unlimited automatic file versioning
Cross-organizational Collaboration: Create team-level folders, where CMS employees and HCQIS contractor employees can upload, edit, and share files in a centralized location
Drive Mapping (via FileCloud Drive): Map your workstation to your organization's FileCloud file share to seamlessly access and retrieve files
File Support: Supports virtually all common file types
Accessing FileCloud
As of September 2020, FileCloud's URL has been changed. The web version of FileCloud is now reachable via https://filecloud.cms.gov. Please bookmark this new URL.
Who will get FileCloud?
All HCQIS organizations may request access to FileCloud. Based on your scope of work, organizations may request access to FileCloud by reaching out to their COR with a business need for the service, the number of users, and a Security Official (SO) ID. The COR should then reach out to ISG's Contract Engagement team for next steps. If you have any questions about this process, please send an email to QualityNet_IT_Services@hcqis.org.
If your organization has already been approved for FileCloud in HARP, you can proceed with requesting a FileCloud user role by following the Quick Start Guide below.
1. QUICK START GUIDE
Requesting a FileCloud User Role
If you do not yet have a HARP account or an EIDM or EUA account, you must first register for a HARP ID. (For instructions on the process, refer to the HARP page)
Step 1: Once your HARP account has been created, log into HARP and request a FileCloud account via User Roles:
Select the “QualityNet-FileCloud” Program
Select your Organization (CMS employees should select CMS, and contractors should find their organization in the drop down)
*NOTE: FileCloud Drive is not approved for CMS employee workstations and the download will be blocked on CMSNet. Contractors having trouble downloading the FileCloud Drive App should seek help from their organization's IT department.
Getting Started with QualityNet FileCloud:
Additional Information for Technical Users (i.e. developers interested in integrating their QualityNet applications with FileCloud):
*NOTE: FileCloud is a COTS product. However, the above links for developers do not directly reflect QualityNet's Implementation of FileCloud. For specific information regarding how QualityNet has implemented FileCloud, please reach out to our support team via qnetsupport@hcqis.orgOR via QualityNet Slack at #help-filecloud.
Currently, FileCloud is running v20.1.1.7769. Release notes are available here.
For Assistance
Please contact the QualityNet Help Desk with questions regarding registering or access via email at qnetsupport@hcqis.org or phone at 1-866-288-8914
Users with HCQIS Slack can reach our team for assistance utilizing the #help-filecloud channel
Business hours are 7 am-7 pm CDT Monday through Friday.
FileCloud allows users to upload, download, and share contract-related files and documents while operating within the HCQIS cloud. (FileCloudUserGuide)
Features include:
File Management: Create and delete new folders, upload/download files and contract deliverables
Internet-Facing: Explore files using any web browser without the need for connecting to the HCQIS network
File Versioning: Collaborate effectively using unlimited automatic file versioning
Cross-organizational Collaboration: Create team-level folders, where CMS employees and HCQIS contractor employees can upload, edit, and share files in a centralized location
Your Security Officer (SO) is the person designated by a line of business (LoB) or other CMS contractor who has the authority to approve requests for FileCloud access.
Access
For instructions on how to register for a HARP account, visit the HARP page.
Users must register for a HARP ID. Once the HARP account has been created, log into HARP and request a QualityNet FileCloud account via a HARP User Role. (See "Requesting a User Role" process above.)
For additional information regarding HARP ID's and instructions on this process, visit the HARP page.
Yes, a HARP ID or an EIDM account is required to access the FileCloud application. For instructions on this process, visit the HARP page.
No, you must use your HARP ID in order to access FileCloud.
Per CMS request, FileCloud users will not be able to access the application from mobile devices or use the following apps:
FileCloud Mobile, FileCloud Sync, and File Sharing
FileCloud Mobile, FileCloud Sync, and File Sharing applications have been disabled per CMS request. Users should utilize their team folder when file sharing is needed.
An internet connection is required to access the cloud-based application by logging in to https://filecloud.cms.gov using your HARP credentials.
FileCloud Drive is an app that permits mapping of FileCloud to your local device, but must be installed at the admin level. Learn more about FileCloud Drive and how to install.
When the POP ends, the contractor needs to provide the following information to the Offboarding Team:
Name of the folder they want archived (so we know what to archive)
The date that their POP ends (so we know when to archive it and when to remove group access on FileCloud side)
The name of the subfolder that includes the folders they believe will be utilized by new contractor (so we know what data may be needed in the near future)
Data will remain in FileCloud but won’t be accessible to anyone
Data will be retained for 6 years (CMS requirement)
Once confirmed, the Offboarding Team will submit:
A JIRA ticket for the decommissioning phase
Contractor SO will remove roles in HARP
The SD Collab team will manually remove access from FileCloud and rename Contractor folder to “FolderName_Archive”
ServiceNow Ticket created with the following tasks:
Working in FIlecloud
Yes. FileCloud is regularly backed-up. Feel free to contact the Service Center @ 866-288-8914 or via email at qnetsupport@hcqis.org if you need assistance.
Files can be moved by uploading files from your local device. For unusually large file transfers or unique conditions you may contact the Service Center @ 866-288-8914 or via email at qnetsupport@hcqis.org
No. Shared files should be stored in your organization's team folder(s).
To obtain access to team folders, users should forward their HARP ID to their organization's SO during the User Role registration process.
Once the SO has provided your HARP ID to the FileCloud Onboarding Team and you login to FileCloud, you will have access to team folders.
FileCloud does NOT have a check out and check in capability with the Team Folders like Microsoft SharePoint, but it does allow a user to lock a file in FileCloud that has been downloaded to their local drive and unlock it when it is uploaded back to the folder.
First version of application released to the HCQIS community
04/10/2020
Upgrade
FileCloud v19.3
PROD
A new modern user interface is now available for FileCloud Drive
07/10/2020
Upgrade
FileCloud v20.1
PROD
The Notification system has been redesigned to enable greater customization of notifications
ServerLink has been enhanced. New features include improved status reporting and instant folder creation
FileCloud now supports configuring up to six different IDPs for single sign-on (SSO)
FileCloud can now convert MS Office tags to FileCloud tags when it imports MS Office files
12/19/2020
Upgrade
FileCloud v20.2
PROD
User Portal redesign – Completely new, easy-to-navigate user interface
FileCloud Sync application – Updated look with intuitive functionality
Digital Rights Management (DRM) – A new feature that provides more restrictive security for documents
March 2021 (Tentative)
Upgrade
FileCloud v20.3
PROD
OCR support – A new character recognition feature that enables searching for content in image and PDF files.
Metadata color tagging – Enhancement that enables users to apply color tags to metadata.
TLS 1.3 support – Support for TLS 1.3 on all Windows, Mac OS, and Linux clients.
ICAP DLP – ICAP DLP has been added as a provider for FileCloud’s content classification engine, enabling it to flag files for blocking or deletion by DLP rules.
Theme settings – New settings have been added for customizing themes and more built-in theme choices have been added.
The FileCloud website (https://filecloud.cms.gov) was taken offline on Thursday, April 15, 2021 for system-wide maintenance. System wide maintenance was successfully completed and all systems are active.
May 7/2021
Maintenance
7.1
PROD
The FileCloud application (https://filecloud.cms.gov) was taken offline on Friday, May 7th, 2021 for system-wide maintenance. System wide maintenance was successfully completed and all systems are active.
May 28, 2021
Upgrade
7.2
PROD
FileCloud System release 7.2. was successfully deployed to production on Friday May 28th, 2021. FileCloud System release 7.2 deployed the FileCloud v21.1 Upgrade which contains 508, Apache, and PHP updates.
July 8, 2021
Feature added
7.3
PROD
FileCloud Release 7.3 deployed to production on Thursday July 8th, 2021. FileCloud Release 7.3 enables FileCloud Sharing capabilities. File and folder sharing allows users to provide private access to files stored in FileCloud with various levels of access privileges. Users who are logged into the system during this change will need to logout and log back in for the changes to take effect.
July 22, 2021
Maintenance
7.4
PROD
The FileCloud application (https://filecloud.cms.gov) was taken offline on Thursday, July 22, 2021 for system Maintenance. System-wide maintenance was successfully completed and all systems are active.
August 3, 2021
Maintenance
8.1
PROD
The FileCloud application (https://filecloud.cms.gov) was taken offline on Tuesday, 08/03/2021 for system-wide maintenance. System-wide maintenance was successfully completed and all systems are active.
August 9, 2021
Maintenance
Prod
The FileCloud application (https://filecloud.cms.gov) was taken offline on Monday, 08/09/2021 for system maintenance. System maintenance was successfully completed and all systems are active.
August 19, 2021
Maintenance
Prod
The FileCloud application (https://filecloud.cms.gov) was taken offline on Thursday, 08/19/2021 for system-wide maintenance. System maintenance was successfully completed and all systems are active.
September 9, 2021
Access Added
8.2
Prod
FC Onboarding / Access HCQAR-RA
September 14, 2021
Maintenance
Prod
The FileCloud application (https://filecloud.cms.gov) was taken offline on Tuesday, 09/14/2021 for system-wide maintenance. System maintenance was successfully completed and all systems are active.
September 28, 2021
Maintenance
Prod
The FileCloud application (https://filecloud.cms.gov) was taken offline on Tuesday, September 28, 2021, for system maintenance. Maintenance was completed successfully, and all systems are active.
October 26, 2021
Maintenance
Prod
The FileCloud application (https://filecloud.cms.gov) was taken offline on Tuesday, October 26, 2021, for system maintenance. Maintenance was completed successfully, and all systems are active.
November 4, 2021
Upgrade
Prod
The FileCloud application (https://filecloud.cms.gov) was taken offline on Thursday, November 4, 2021, to deploy Release 9.3. FileCloud System release 9.3 deploys FileCloud v21.2 which contains general bug fixes and database patches.
ISG Playbook
APIs
