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Security Guidelines
  • Storing PII/PHI on FileCloud is permitted, as long as the organization has a Data Use Agreement in place.

  • FileCloud users shall be mindful of the type of content that is made publicly vs. within private channels.
  • ONLY CMS approved FileCloud apps will be made available. To request an application plug-in, please contact the Service Center at:

    Phone: (866) 288-8914 (TRS:711)

    Slack: #help-service-center-sos

    Email: ServiceCenterSOS@cms.hhs.gov

    Hours of Operation: 24/7


Need Help ?
  • CCSQ Support Central: Provides you with multi-program support to submit a new ticket, and track the status of an existing case, incident, or request. No login required. https://cmsqualitysupport.servicenowservices.com/ccsq_support_central
  • Service Center: For any FileCloud related issues or questions, Please contact the Service Center Support Team.

Phone: (866) 288-8914 (TRS:711)

Slack: #help-service-center-sos

Email: ServiceCenterSOS@cms.hhs.gov

Hours of Operation: 24/7








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