ISG Playbook
APIs
As of Monday July 19th, several changes will be made to Shared Services communications in order to ensure the user community is receiving accurate and up-to-date information regarding the services they are relying on. A list of Shared Services can be located at QualityNet IT Services. The upcoming changes include:
Slack
The #hcqis-service-interuption channel will be retired and two new channels below will be created. Note: If you are currently following the #hcqis-service-interuption channel, you will automatically be added to the new channels listed below.
- #qnet-planned-activities: This channel will be used to notify the user community of release notices and scheduled maintenance and will include planned activities with and without anticipated downtime.
- #qnet-unplanned-service-interruption: This channel will be used to quickly notify the user community of reported issues impacting the user experience as well as unplanned service outages and access issues.
Confluence
The Release and Environment Coordination (REC) is being revamped to include direct input from the service teams and will serve as the main Confluence method for notifying the user community of planned activities. The REC page will provide a consolidated view of all planned activities for the shared services. The REC page is located at Release and Environment Coordination (REC).
You will continue to receive email updates from the service-specific listservs as usual. If you have any questions, please contact us on Slack at #help-service-center-sos.